Vice President, Customer Success

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off     

We're seeking an experienced and visionary Vice President, Customer Success to lead AlertMedia's Customer Success organization. This executive will be responsible for ensuring customers realize extraordinary value from our solutions, achieve their safety and security goals, and build a long-term, trusted partnership with AlertMedia. 

You will define the strategic direction of Customer Success, lead and develop a high-performing team, and partner cross-functionally to shape the AlertMedia customer journey - including how AI and automation reshape that journey going forward. This is a highly visible role that will directly impact AlertMedia's growth, customer loyalty, and continued market leadership. 

• →10+ years of customer-facing leadership experience in SaaS, with at least 4+ years leading at scale in a VP or Senior Director role.
• →Proven success driving retention, expansion, and customer satisfaction at high-growth companies.
• →Executive presence with the ability to engage credibly at the C-suite level, both internally and with customers.
• →Data-driven, analytical approach with experience leveraging modern CS tools, systems, and AI-powered insights.
• →Genuine curiosity about how AI is transforming Customer Success, and a track record of turning that curiosity into practical team impact.
• →Passion for building high-performance teams and a belief in the importance of high standards.
• →Commitment to AlertMedia's mission and values - customer-first, impact-driven, and dedicated to safety. 

Why you’ll love working at AlertMedia: 

• →Competitive base salary + Company-wide bonus program 
• →Generous and flexible time off and parental leave policies 
• →Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
• →Mission with impact: Join a company that’s saving lives and helping organizations protect their people during critical events.
• →High-growth environment: Play a central role in scaling one of the fastest-growing SaaS companies in emergency communication.
• →Collaborative culture: Be part of a team that values trust, transparency, and innovation.
• →Meaningful leadership: Lead a talented organization that makes a difference for customers when it matters most.
• →Amazing rewards and incentives – we love celebrating each other!
• →Commitment to community service with opportunities to give back 
• →A Best Places to Work company 10 years in a row and numerous other awards 
• →Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails  
• →Ongoing learning and career development opportunities facilitated by our Learning & Development teams 

About AlertMedia:  

We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most.  We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe.  Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition. 

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.   

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.    

Come join us in our mission to save lives and minimize loss through effective communication.    

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/