Room Attendant

• →Vacuuming, dusting, polishing, removing trash, washing, and cleaning all areas of the guest rooms and hallways;
• →Replacing linens on beds and making bed to hotel standards
• →Replenishing guest room supplies
• →Turn over any lost and found items to the Housekeeping Supervisor
• →Maintain complete knowledge of correct maintenance and use of equipment;
• →Anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or time of day
• →Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• →Resolve guest complaints, ensuring guest satisfaction
• →Ensure security of any assigned keys and radio
• →Stock cleaning carts and landings with designated supplies and equipment
• →Clean designated areas with proper chemicals, tools, equipment and signage
• →Inspect conditions of the hotel for tears, rips, stains, and report damages to Supervisor.
• →Empty vacuum cleaner bags, replace bag, and clean machine
• →Proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations;
• →Service assigned guest rooms
• →Remove all dirty terry and replace with clean par to designated layout
• →Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor
• →Realign furniture to floor plan
• →Open all drawers/doors in check-out rooms and remove items left by guest.
• →Set correct time on clock and microwave;
• →Ensure presence of fire safety, rate cards, and DND sign. Inspect condition and replace as needed
• →Set thermostat to standard temperature
• →Ensure room odor is up to hotel standards
• →Update status of rooms cleaned on assignment sheet
• →Return and restock cart at end of shift
• →All other duties as assigned

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or time of day
• Must be able to communicate effectively with guests and associates and have the ability to handle stress and pressure while maintaining composure;
• Must have the ability to resolve problems effectively and in a positive manner
• Must be able to work a flexible schedule including overtime, weekends and holidays.
• Must be detail oriented and have strong organizational skills;
• Must be able to multi-task and meet deadlines;
• Must have a professional and hospitable demeanor at all times
• Preferred bilingual

• High School or equivalent preferred
• 1 year of custodial / housekeeping experience preferred

• Under variable temperature conditions (or extreme heat or cold)
• Under variable noise levels
• Around fumes and/or odor hazards
• Around dust and/or mite hazards
• Around chemicals
• Around bio-hazards

While performing the duties of this job, the employee is regularly required to:

• Must be able to lift, push, pull and carry up to 50 pounds
• Must be able to bend, stoop and reach as needed
• Must be able to walk and stand for long periods of time throughout shift

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.