Dealer Operations Manager

Location(s): Brampton, ON

Job Schedule: Full-time, Hybrid, M - Th onsite, F-Remote

Education Requirement: University Degree preferred in Business/Marketing

Sponsorship: No   

Come Drive Innovation with Us. 

We are currently looking for a Dealer Operations Manager to join our team in Brampton, ON. 

Reporting to the Regional Operations Manager (ROM), the Dealer Operations Manager (DOM) is responsible for working directly (in-person, phone, and video calls) with an assigned group of dealerships and will act as Nissan’s primary point of contact on Vehicle Sales related topics to deliver on the business objectives as defined by the ROM in the following areas:

• Deliver on the expectations of the ‘Nissan Customer Promise’ in both sales and service as measured by internal and external survey benchmarks.
• Ensure Network is retail ready – physical and digital experience points are aligned with the Nissan Sales and Service Way (NSSW) processes, Marketing Policies, and basic facility representation requirements (clean, orderly, current POS etc.)

• Drive dealership understanding, adoption and execution of NSSW (Nissan Sales & Service Way) Service process guidelines, including consistent delivery of Key Focus processes.
• Analyze Dealer Voice of Customer KPI trends, results, and verbatim feedback, identify areas in need of improvement & support dealership staff in understanding results, as well as developing and executing action plans to deliver improved performance.
• Act as escalation point for Dealer Hot Alerts to ensure customer issues are quickly addressed.

• Plan and Deliver Retail and Wholesale Sales, Vehicle Personalization, and accessory penetration objectives.
• Deliver Wholesale Vehicle volume objectives in accordance with a well-balanced demand-vs-inventory model.
• Lead, Develop and Deliver Regional and Dealer Marketing activations.  Assess performance as measured by vehicle leads and adjust as necessary.

• Become the ‘Easiest OEM for Dealers to do Business with’ as measured by Dealer Satisfaction in the annual CADA DSI Survey. Simple, Transparent, Supportive (reachable, helpful, proactively following up on open questions or issues)
• Develop a profitable, network that maintains New and Used Vehicle Profitability at or above objective.

• Analyze Dealer sales operations, proactively develop monthly/quarterly plans and execute planned activities to achieve new vehicle, CPO, and vehicle personalization objectives.
• Educate, train and support dealers to implement conquest marketing and loyalty capture strategies to achieve sales objectives.
• Deliver wholesale volumes that support a well-balanced stock position and the achievement of retail sales objectives.
• Implement Strategies to improve VCS/CCS customer activation to unlock future revenue opportunities.

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Salary Range:

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.