Chief Operating Officer (COO)

ACG_3976_JOB Our client is a leading express delivery and logistics company in Vietnam, seeking experienced professionals to join their organization. JOB DESCRIPTION 1. Operational Restructuring & Execution Conduct a rapid assessment of service performance, cost structures, network capacity, operational workflows, and management capabilities to identify and prioritize issues requiring immediate corrective action. Translate operational restructuring priorities into actionable implementation plans with clearly defined responsibilities, short-term milestones, and performance indicators. Implement urgent changes promptly while scheduling broader transformation initiatives around peak-season service requirements. Take direct responsibility for daily operations across express delivery, line-haul transportation, last-mile delivery, hub sorting, warehousing, fulfillment, and installation services. Mobilize staffing and operational capacity during peak periods, address bottlenecks, and implement contingency measures to maintain service continuity. 2. B2B Customer & Commercial Management Maintain service commitments to enterprise customers throughout operational restructuring, taking direct ownership of major service disruptions and ensuring timely corrective actions. Collaborate with Sales and Business Development teams to evaluate solution feasibility and pricing, oversee customer onboarding and service level agreements (SLAs), and conduct executive-level business reviews with key accounts, including e-commerce platforms. Strengthen customer retention through proactive communication, consistent service delivery, and effective resolution of recurring operational issues. 3. Financial & Performance Management Take full accountability for the operating budget and operational profit and loss (P&L), ensuring transparency in cost structures and profit margins while achieving agreed financial improvement objectives. Identify and implement cost optimization and productivity improvement initiatives across fleet operations, subcontractors, distribution hubs, warehouses, and fuel consumption, while maintaining service quality and safety standards. Establish a structured performance review process with the CEO, supported by accurate reporting on on-time in-full (OTIF) delivery, order accuracy, damages and claims, cost per shipment, asset utilization, and progress against restructuring milestones. 4. Network, Partnerships & Regulatory Compliance Evaluate the nationwide network of distribution hubs, warehouses, fleet assets, and business partners. Implement approved adjustments to capacity allocation, transportation routes, and resource deployment to improve service performance and operational efficiency. Strengthen vendor performance accountability, negotiate commercially viable contracts, and coordinate cross-border logistics operations with the company’s group network, including transportation routes between Malaysia and Vietnam. Ensure ongoing compliance with applicable Vietnamese regulations governing transportation, customs, labor, environmental protection, occupational health and safety, as well as relevant customer requirements and industry standards throughout the restructuring process. 5. Technology & Process Optimization Enhance the practical application of Transportation Management Systems (TMS), Warehouse Management Systems (WMS), order tracking solutions, cash-on-delivery (COD) reconciliation, route optimization, and operational data to improve management control and decision-making. Standardize standard operating procedures (SOPs) across operational functions, address internal control deficiencies, and establish daily performance management practices. Prioritize practical improvements that operational teams can effectively implement and sustain. 6. People Management & Organizational Development Define organizational structures, decision-making authority, and leadership responsibilities while addressing capability gaps and developing succession and employee development plans. Provide hands-on leadership across distribution hubs and operational facilities, establishing clear performance expectations, coaching management teams, and reinforcing a culture of safety, accountability, and customer orientation. Oversee workforce planning and employee relations responsibly throughout organizational restructuring, ensuring transparent communication of changes and compliance with Vietnamese labor regulations. Requirements Education & Experience Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or a related field. MBA or equivalent preferred. Minimum 12 years of experience in logistics, express delivery, or supply chain, including 5+ years in a senior operations leadership role (Director level or above). Proven track record in operational restructuring, business turnaround, or performance improvement with measurable results. Experience managing large-scale B2B express, freight, or contract logistics operations in Vietnam or Southeast Asia, including P&L, multi-site teams, fleet, hub networks, and key accounts. Technical Skills & Industry Knowledge Strong knowledge of Vietnam’s logistics industry, customs procedures, and regulatory requirements. Hands-on experience with TMS, WMS, operational data analysis, and process improvement. Fluency in English and Vietnamese. Experience with regional or multinational organizations is an advantage. Leadership & Core Competencies Strong problem-solving, prioritization, decision-making, and execution skills. Excellent commercial acumen, cost management, and negotiation capabilities. Decisive, resilient, and hands-on leadership style, with the ability to perform under pressure. Strong communication, stakeholder management, and organizational change management skills. Ability to make difficult decisions, build trust, and drive sustainable operational improvements. Contact: Phuong Tran or Giau Nguyen Due to the immense number of applications, only shortlisted candidates will be contacted.