IT Operations Specialist

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Operations Manager.

• Own IT support end-to-end—be the reliable go-to for staff, while turning recurring issues into durable fixes and automations
• Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
• Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle)
• Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture, and improve enrollment and compliance workflows
• Own patch management: test, validate, and roll out updates safely across the fleet
• Deploy and secure endpoints and SaaS access in a Zero Trust environment—tighten controls without blocking the business
• Build and improve automations (scripting, APIs, tools like n8n) for provisioning, access, inventory, and ops workflows
• Manage device setup, software deployment, hardware shipping/receiving, and the firm’s IT asset inventory
• Support change management and procurement; collaborate on cloud/IaC-related IT changes where needed
• Train staff on IT topics and contribute to continuous improvement of systems, docs, and processes
• Participate in weekend on-call (round-robin) and after-hours response as needed
• Other related duties as required

• Excited about Alpaca’s mission and what we’re building
• 6+ years in IT operations / systems engineering—you’ve owned, hardened, and improved systems, not just answered tickets
• Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously improves what you own
• Strong across macOS, Windows, and Linux, including device lifecycle
• Hands-on with at least two MDM solutions of the following: Jamf, Kandji, Intune, or comparable enterprise MDM
• Proven patch management experience—including testing, validation, and controlled rollout—not just pushing updates
• Experience with Google Workspace, 1Password, enterprise SaaS admin, EDR, and SSO / identity workflows
• Understands Zero Trust environments with good networking concepts to harden access and endpoints without constraining the business
• Builds and improves automations (scripting, APIs, workflow tools such as n8n); working fluency in at least two programming/scripting languages
• Hands-on with cloud (GCP and/or AWS) and IaC (e.g. Terraform)—comfortable in IaC-first environments
• Self-starter and fast responder in a fast-paced environment; clear communicator and team player across the IT team and other teams (business partners)
• Based for Eastern Time coverage; available for weekend on-call (round-robin rotation across the team)
• Fluent English (written and verbal); strong analytical and collaborative skills
• ATeam player with ownership mentality

• Bachelor’s degree in IT, Computer Science, or related field
• IT, security, or cloud certifications
• Prior ownership of IT automation platforms, workflow tooling, or internal ops repos
• Experience designing scalable onboarding / access / offboarding automation
• Background in fintech or other regulated industries; familiarity with financial and privacy controls
• Business acumen to balance stakeholder urgency, security risk, feasibility, and budget

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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