Project Manager

Hong Kong & SeoulRemotemid

OperationsProject Manager

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Quick Summary

Key Responsibilities

Be the face of Alpaca to some of the largest enterprise businesses in their respective regions Provide updates to Alpaca’s leadership team, being transparent with successes,

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OperationsProject Manager

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

As a Project Manager, you will be expected to leverage deep cross-functional expertise to coordinate with enterprise customers globally, guiding integrations from conception to launch by aligning technical teams, managing timelines, mitigating risks, and ensuring all deliverables meet strategic objectives in the following ways:

Own end-to-end project management for enterprise launches using our brokerage APIs (equities, crypto, options, and more)
Collaborate with external stakeholders (product, engineering, compliance teams, etc.) to scope, plan, and execute integration timelines
Work cross-functionally with internal teams (BD, engineering, legal, compliance, operations and customer success) to resolve issues and align on resources
Facilitate weekly partner check-ins, drive action items, and ensure progress toward key deliverables
Track and report on project status, risks, and dependencies to internal leadership and partner stakeholders
Help partners navigate onboarding requirements, such as KYC, AML and regulatory disclosures
Document processes and continuously improve onboarding frameworks to scale future partner integrations

Internally, the Project Manager is a key person to give the best context of a partner to many teams, including leadership. Simply put, the Project Manager is the voice of the customer internally at Alpaca.

As a project manager in a highly collaborative role, the ideal candidate must demonstrate a strong communication, troubleshooting, solutioning and proactiveness skillset.

Responsibilities

~1 min read

→Be the face of Alpaca to some of the largest enterprise businesses in their respective regions
→Provide updates to Alpaca’s leadership team, being transparent with successes, blockers and solutions
→Stay updated on internal product development timelines, and work closely with the technical teams to roll out new features to partners
→Establish yourself as a subject matter expert on Alpaca’s API and collaborate with fintechs around the world
→Ensure feature requests by partners are communicated to the technical teams and are adequately prioritized
→Support the success team with advice on integration items, including new products
→Solutionize for partners targeting key regions Alpaca is focusing on, driving the company's mission to open financial services to everyone on the planet
→Create internal and external resources that can be leveraged by both partners and internal teams

2+ years of enterprise-level business project management experience with strong process, analysis, design, and documentation skills
Strong verbal and written communication skills for English & Chinese speaking clients to drive clarity on goals, set expectations, and collect feedback
Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
Flexibility to work with customers around the world
Familiarity and interest in FinTech, financial markets, and investing applications
Experience with communication and project management tools such as Slack, JIRA, Confluence, Basecamp and Google Workspace
Startup mindset
Sales and customer success background, leading the customer experience
Training/enablement experience
Brokerage/stocks experience
Crypto experience