German Customer Service Agent for Booking.com - Remote

Our client, a global leader in customer experience solutions, is partnering with Booking.com, one of the world's largest online travel platforms. We are looking for a German-Speaking Travel Customer Service Agent to join their team in Athens, remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.

• →Handle incoming customer and partner queries via phone, email, and chat in both German and English
• →Assist with reservations, cancellations, modifications, and general travel-related issues
• →Provide guidance on platform tools, policies, and procedures
• →Log all interactions in the CRM system, ensuring accuracy and follow-up
• →Identify issues, resolve them quickly, and escalate when necessary
• →Maintain professionalism and empathy, particularly in stressful situations
• →Consistently meet service quality and customer satisfaction goals

• Fluency in German and English (verbal and written)
• Strong computer and multitasking skills
• Excellent problem-solving and communication abilities

Will be considered a great asset if you have:

• Previous customer service, travel, or hospitality experience