Senior IT Project Manager

United States·City Of Industrysenior

Project & Program ManagementIt Project Manager

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Key Responsibilities

charter, scope, schedule, budget, risk, and closeout — including projects that require discovery,

Technical Tools

Project & Program ManagementIt Project Manager

~1 min read

Run assigned company projects end to end: charter, scope, schedule, budget, risk, and closeout — including projects that require discovery, requirements, technical planning, testing, rollout, and post-launch support.
Write the project charter. Get the executive sponsor and the business owner to approve it before work starts.
Break each project into tasks with one named owner and one date. Track them in Asana; where a project includes a technical build, track that build in Jira using epics, stories, and tasks.
Develop and maintain project plans, schedules, RAID logs (risks, assumptions, issues, dependencies), and resource forecasts.
Raise a blocked item to the sponsor within two business days. Do not let it sit.

Act as the single point of contact for each assigned project.
Run the project meeting: agenda before, decisions and actions after. Facilitate project ceremonies as needed — kickoffs, standups, sprint planning, demos, retrospectives, and UAT sessions.
Record every project decision with the date, the decision, and the person who made it.
Translate business requirements into clear, actionable technical plans; support scope definition, triage questions, and validate proposed solutions with technical teams.
Work with IT when a project needs a system build. IT tracks the build in Jira and the PMO tracks the project in Asana. Link the two. Do not duplicate them.
Coordinate effectively with offshore development teams across time zones (up to roughly a 12-hour difference); ensure clear handoffs, timely updates, and removal of blockers.
Coordinate system integrations and data flows across internal and third-party applications; support integration testing plans and cutover activities.

Manage the PMO intake board in Asana. Review each new request, ask the questions needed to make it clear, and prepare it for prioritization.
Bring a prioritization recommendation to the President with the reasoning: business value, effort, dependencies, and risk.

Publish a written status for each assigned project on a set schedule: what moved, what is late, what decision is needed, and who has to make it.
Report to leadership by exception. Escalate what needs a decision. Do not summarize everything.
Maintain the portfolio view so leadership can see all active projects in one place.
Define and track success metrics for each project; deliver post-implementation reviews with lessons learned.

Coordinate implementation partners, consultants, and software vendors on assigned projects: schedule, deliverables, and open items.
Hold vendors to the written scope. Tell the sponsor about a scope change before agreeing to it.
Support vendor coordination and IT procurement as needed — software and services evaluation, quotes, onboarding, and renewals.

Maintain the PMO templates: charter, status report, risk log, and closeout.
Maintain internal documentation in Confluence for IT-related projects (process guides, FAQs, project specs, SOPs) and ensure knowledge transfer.
Drive change management and adoption on projects that introduce new tools or processes: identify impacts, create training plans, conduct training sessions, and monitor post-rollout usage.
Confirm that each project hands a written procedure to the team that will run the process after go-live. A project is not closed until that team can run it without the project manager.
Write in plain language. Most readers are not technical, and many read English as a second language.

~1 min read

5+ years managing cross-functional projects. At least two of those years on projects involving a business system such as an ERP, ecommerce platform, or warehouse system.
Experience running a project from charter through go-live and closeout, not just tracking tasks.
Able to hold a department leader to a commitment directly, escalating only when that doesn't work.
Strong with Asana or a similar work management tool. Able to build and maintain boards, templates, and reporting without help.
Technically fluent: comfortable reading specs, understanding system behavior, and communicating with developers, QA, and business users; able to tell the difference between a technical constraint and a preference.
Experience driving user training, change management, and adoption of new tools and processes.
Able to coordinate across time zones, supporting teams with a roughly 12-hour time difference.
Clear, concise written English with strong organization, follow-up, and documentation skills; able to manage multiple priorities without losing details.

Consumer packaged goods, beauty, or ecommerce experience
Experience on NetSuite or Shopify projects
A project management certification, such as PMP or PRINCE2
Bilingual proficiency in Chinese and English
Exposure to system integrations, backend architecture concepts, or SaaS platforms
Hands-on experience with Jira (ticketing and sprint management) and Confluence (documentation and knowledge base).