Operations Director

On behalf of our client we are looking for an Operations Director to join their team in Riyadh. Job Summary The Operations Director supports the COO in managing the operational performance of the Holding educational investments and internal support functions. The role focuses on service quality assurance, operational process optimization, and driving operational initiatives aligned with ISRAR’s growth, digitalization, and customer experience goals. Responsibilities: 1. Operational Excellence Implementation Execute the operational strategy defined by the COO across ISRAR’s platform of schools, colleges, training centers, and EdTech assets. Drive continuous improvement and process optimization initiatives at the asset level. 2. Operational Performance Monitoring Track and report operational KPIs, including service levels, resource utilization, and academic/operational support metrics. Develop and implement operational dashboards for business units. 3. Facilities and Support Services Oversight Oversee the management of facility operations, maintenance, safety, and support services across ISRAR’s portfolio. Manage third-party vendors for facility services, IT infrastructure, security, and support services. 4. Quality Assurance and Compliance Implement operational quality standards and SLAs. Support regulatory accreditation initiatives (e.g., MoE licensing, NCAAA standards). 5. Operational Risk Management Identify operational risks and support mitigation planning and execution. Ensure business continuity plans and emergency response strategies are implemented across sites. 6. Team and Stakeholder Engagement Lead a team of operations managers, site supervisors, and QA officers. Foster strong collaboration between operations and academic management teams. Requirements Bachelor’s degree in Business Administration, Operations, Engineering, or Education Administration; Master’s degree (MBA or related) preferred. 12+ years of operational management experience, preferably in education, healthcare, or service industries. Proven track record of driving operational improvements across multi-site institutions.