Lead Product Engineer

Strong expertise in 24x7 IT operations, major incident management, cloud/infrastructure, DevOps, monitoring/observability, ITSM, automation, and AI-enabled operations. Ability to rapidly troubleshoot, assess impact, prioritize actions, and coordinate cross-functional teams.

Handles high-impact, time-critical, and concurrent operational issues requiring rapid decision-making, prioritization, escalation, and resource utilization. Expected to proactively identify risks, recurring issues, and automation opportunities to improve service reliability and operational efficiency.

Works with high autonomy and minimal supervision, owning shift operations end-to-end. Independently leads critical incidents, war rooms, stakeholder communications, and operational decisions, escalating only matters requiring higher-level intervention.

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 ☒              ☐                   Bachelor’s degree

 ☐              ☒                   Master’s degree

 ☐              ☐                   Ph.D.

 ☐              ☐                   J.D. (law)

 ☒              ☐                   Certification:

 ☐              ☐                   Registration:

 ☐              ☒                   Licensure:

 ☐              ☐                   Other:

·       Cloud (Azure, AWS, GCP), Windows, Linux, Networking, Monitoring, Infra tools, & AI.

·       Strong communication, Azure or AWS certification with hands-on experience, ITIL Foundation, server administration, Active directory, group policies, AI assisted troubleshooting, automation with devops tool chain, monitoring tools, logical, analytical, and lateral thinking.