1mo ago

Senior / Principal Engineer, Global Product Management - Global Spares and Services

Us > Arizona > Phoenixsenior

OperationsOtherManagementGlobal Product Marketing Manager

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Quick Summary

Key Responsibilities

Manage and optimize a global portfolio of spare parts, service products, and lifecycle support offerings across multiple equipment platforms.

Technical Tools

OperationsOtherManagementGlobal Product Marketing Manager

Responsibilities

~2 min read

→Product Portfolio Ownership: Manage and optimize a global portfolio of spare parts, service products, and lifecycle support offerings across multiple equipment platforms.

→Lifecycle Strategy: Develop strategies to maximize customer value and business growth throughout the equipment lifecycle, including serviceability, obsolescence management, upgrade paths, and end-of-life planning.

→Roadmap Development: Define and maintain global spares and services roadmaps aligned with customer needs, installed base requirements, market trends, and business objectives.

→Commercial Strategy: Partner with regional and global stakeholders to develop pricing strategies, service programs, and commercial models that drive profitable growth and customer retention.

→Installed Base Analytics: Analyze equipment utilization, service demand, consumption patterns, and installed base trends to identify growth opportunities and improve forecasting accuracy.

→Customer Engagement: Collaborate directly with customers to understand operational challenges, uptime requirements, and service expectations while translating insights into differentiated offerings.

→Business Case Development: Build business cases and investment proposals for new services, upgrades, spare parts solutions, and digital service initiatives.

→Cross-Functional Leadership: Drive alignment across engineering, service operations, supply chain, procurement, manufacturing, finance, and regional business teams to execute strategic initiatives.

→Inventory & Supply Chain Optimization: Partner with operations and supply chain teams to improve spare parts availability, reduce lead times, and optimize global inventory strategies.

→Service Product Introduction: Lead development and launch of new service offerings, lifecycle programs, and customer support solutions from concept through commercialization.

→Market Intelligence & Competitive Analysis: Monitor industry trends, competitor service offerings, customer adoption patterns, and aftermarket best practices to inform portfolio strategy.

→Sales Enablement & Product Promotion: Develop value propositions, customer presentations, training materials, and sales tools that support growth of ASM's spares and services business.

Requirements

~1 min read

Bachelor's, Master's, or PhD in Engineering, Business, or a related technical field.

8+ years (Senior) or 12+ years (Principal) of experience in product management, technical marketing, service product management, aftermarket business management, or related commercial roles within semiconductor equipment, industrial equipment, or high-technology industries.

Strong understanding of semiconductor capital equipment systems, field service operations, and equipment lifecycle management.

Experience managing spare parts, service products, maintenance programs, lifecycle services, upgrades, or aftermarket business portfolios.

Proven ability to develop product strategies, business cases, growth plans, and commercial models.

Strong analytical skills with experience leveraging installed base, revenue, forecasting, and customer data to drive decisions.

Excellent communication and stakeholder management skills, including experience presenting to customers and executive leadership.

Demonstrated ability to influence across global, cross-functional organizations without direct authority.

Experience with ALD, Epi, CVD, or semiconductor manufacturing equipment is highly desirable.

Willingness and ability to travel globally as required.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.