Specialist I, Service Operations

• Extract, consolidate, and analyze operational data from multiple systems and sources
• Develop dashboards and reports to provide insights into performance trends
• Identify gaps, risks, and improvement opportunities through data-driven analysis
• Ensure data accuracy, consistency, and timely reporting

• Monitor and evaluate key performance indicators (KPIs) across regions
• Conduct regular performance reviews and variance analysis
• Provide actionable insights and recommendations to improve performance outcomes
• Partner with stakeholders to define and track performance metrics

• Collaborate with teams across different regions to align on KPI targets and performance improvement plans
• Facilitate regular discussions, reviews, and business updates with regional stakeholders
• Ensure consistent communication and sharing of best practices across regions

• Track and manage headcount allocation and utilization across regions
• Support workforce planning, forecasting, and capacity analysis
• Identify resource gaps and recommend optimization strategies
• Monitor productivity metrics and align staffing with business demand

• Support the tracking and coordination of tool installation activities across regions
• Extract and maintain data related to tool deployment status, timelines, and performance
• Analyze installation and qualification data to identify trends, delays, and potential issues
• Assist in preparing reports and dashboards to monitor tool readiness and qualification progress
• Validate data quality and completeness for tool installation and qualification records in SHaRP (Service Headcount and Resources Planning)
• Provide data-driven insights to support continuous improvement of deployment and qualification processes

• Bachelor’s degree in Business, Engineering, Data Analytics, or a related field
• Minimum 3 years of experience in operations, analytics, or performance management roles
• Strong analytical skills with proficiency in Excel, Power BI, or similar tools
• Experience working with cross-regional or global teams
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities and work in a fast-paced environment
• Knowledge of workforce planning and operational tools is an advantage

• Data-driven decision making
• Stakeholder collaboration and communication
• Strategic thinking and problem-solving
• Attention to detail and accuracy
• Project and time management

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.