Cloud Administrator

Looking for a highly skilled individual to join the Microsoft OP2OL (On-Premises to Online) Factory Team, focusing on Government, DoD, and Commercial customers. This role plays a critical part in ensuring secure, reliable, and efficient migrations of on-premises Dynamics CRM environments to Dynamics 365 Online, within Azure Government and GCC/DoD cloud environments.  This involves working closely with engineers, solution architects, and customers to plan, troubleshoot, and execute migrations that meet Microsoft’s high standards for data security, compliance, and performance.

• →Execute end-to-end CRM on-premises to cloud migrations using the Migration toolset.
• →Manage migration projects for GCC, GCCH, and DoD tenants while adhering to strict compliance protocols.
• →Perform pre-migration analysis, environment validation, and readiness checks.
• →Monitor and troubleshoot migration failures in SQL Server, Azure Storage, IIS in Virtual Machines.
• →Work with cross-functional teams (Engineering, FastTrack, Azure Operations) to resolve blockers.
• →Provide detailed documentation of migration steps, error resolutions, and optimization recommendations.
• →Collaborate with customers and partners to understand their technical environment, pain points, and success criteria.
• →Flexibility to work during weekends occasionally.
• →Ensure all processes comply with Microsoft’s Secure Future Initiative (SFI) and DoD data handling standards.

• →Support the planning of potential new cloud services, features, and capabilities.

• Bachelor’s Degree or equivalent relevant work experience
• CSP Associate level cloud certification/s in either AWS, Microsoft Azure, OCI, Google Cloud preferred
• 3-5 years of IT experience

• Secret Clearance
• Ability to pass CJIS background check

• Basic understanding of Microsoft Dynamics CRM (on-premises and Dynamics 365 Online) architecture, components, and upgrade paths.
• Proficiency in writing Powershell scripting
• Skilled in monitoring and troubleshooting web server issues in CRM environments.
• Basic understanding of Azure administration — including VM setup, networking, storage accounts, and access control (RBAC).
• Basic understanding of Power Platform administration of Dynamics CRM environments and Dataverse.
• Excellent analytical and problem-solving skills across multiple Microsoft technologies.
• Experience with incident tracking and management.
• Strong communication and collaboration skills to interface with customers, partners, and internal engineering teams.

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All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

• Ability to handle multiple projects under tight timelines.
• Proven experience working directly with customers, understanding their pain points, and translating them into actionable solutions.
• Excellent written and verbal communication skills.
• Commitment to data security, compliance, and customer success.

• Fundamental knowledge of Identity Access Management and Shared Security responsibilities.
• Broad understanding of backup and/or storage principles, theories, and concepts within the cloud environments.
• Hands-on experience supporting enterprise server, backup and/or storage solutions within the cloud environments.
• Analytical and problem-solving skills.
• Broad troubleshooting knowledge to include the areas of storage, backups, server operating systems and networks.
• Knowledge of cloud service providers.
• Cloud command line scripting skills 
• Documentation skills to include creating and updating detailed environment design, installation, and support documentation.
• Outstanding communication, project & priority management, and collaboration skills.
• Knowledge of information life-cycle management concepts and best practices.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.