Quality Auditing Specialist

The Quality Auditing Specialist is responsible for conducting reviews of external organizations’ (Employment Network’s) records to ensure compliance to standards established by the Social Security Administration’s (SSA) Ticket to Work Program. The Quality Auditing Specialist must ensure Ticketholder Individual Work Plans (IWPs) meet SSA requirements and that the Employment Network (EN) provides services outlined in the IWP.

The Specialist must ensure timely execution of follow-up activities including gathering of data, completion of document review, and reporting of review findings. Findings should be clearly discussed in a Services and Review Report Summary and when necessary, a meeting should be scheduled to outline corrective actions and opportunities for improvement identified during the review process.

Based on contract needs, the position may transition to being responsible for conducting initial and re-entry Timely Progress Review (TPR) determinations for beneficiaries participating in the Social Security Administration’s (SSA) Ticket to Work Program. The determination review requires accurate, timely, and efficient processing of records. The role further supports Ticketholders and ENs in verifying beneficiary progress. 

Key Responsibilities

• Prepare audit schedule and reminders, conduct research and coordination as necessary for all QA activities.
• Schedule and conduct Services and Supports reviews against the appropriate standards.
• Compile and report review findings to both leadership and ENs.
• Communicate with and support ENs through email, phone, online presentations, screen-share and in person meetings.
• Assist/support ENs in Ticket Assignment and Unassignment associated with Ticketholder eligibility.
• Review and fact-check documentation for accuracy and compliance.
• Conduct quality assurance (QA) reviews assigned by Leadership.
• Validate analysis and outreach activities in accordance to policies and directives.
• Analyze work based on current policies, directives, and investigation through available resources and further research.
• Prioritize workload to ensure timeliness and quality standards are met.
• Contribute positively to a work environment that is flexible, adaptable, and team based.
• Work to become knowledgeable of Ticket to Work program requirements.
• Possess an understanding of the handling and safeguarding of Personally Identifiable Information (PII).

• Associate’s degree or equivalent experience; Bachelor's degree preferred.
• 0-2 years of relevant experience.
• Experience with case review, documentation validation, or compliance‑driven review processes preferred.
• Excellent listening, negotiation, and presentation skills.
• Critical thinking and problem-solving skills.

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

• Strong written and verbal communication skills.
• Must demonstrate good decision making and time management skills.
• Working knowledge of Microsoft Office.
• Ability to work well independently and as part of a team.
• Strong interpersonal communication and presentation skills.
• Ability to meet deadlines and pay attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency with spreadsheets and report writing.
• Must demonstrate good decision making and time management skills.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.