Public Safety Supervisor

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Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast-paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs.

Include the following. Other duties may be assigned.

• →Greet guests as they enter and leave the facilities
• →Answer questions; resolve complaints, and give directions
• →Enforce venue policies and procedures
• →Report suspicious activity and violations of campus policy
• →Respond to guest conflicts, medical situations, and other incidents
• →Provide crowd management and assist with crowd movement
• →Secure locations and prohibit access to unauthorized individuals
• →Challenge unauthorized personnel in restricted areas
• →Follow established code of conduct and safety procedures
• →Provide exceptional service to all patrons
• →Perform regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
• →Complete detailed reports on activity during shift
• →Complete Written Incident reports
• →Verify reports are completed
• →Input door schedule into magnetic door lock program
• →Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
• →Operate and monitor computerized fire alarm system and surveillance camera
• →Operate company vehicle to transports employees or patrons around campus
• →Take appropriate action in the event of an emergency
• →Maintain daily shift schedules and posts
• →Assign shift duties to Public Safety Officer/Public Safety Event Staff
• →Supervise Public Safety Officer and Public Safety Event Staff
• →Report incident to Public Safety Management for follow-up
• →Maintain a proactive and positive attitude
• →Attend campus meetings in the absence of Public Safety Management
• →Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet - i.e. smiling, saying "Good Day" or offering assistance when needed.
• →Must feel comfortable when around large groups or speaking to a guest, as needed
• →Understands the importance of providing customer service and in understanding of "The Magic is in the Details"
• →All other duties and responsibilities as assigned

Please apply online at the Hampton Roads Convention Center website under the About Tab/Careers. 

ASM Global- Hampton Roads Convention Center

1610 Coliseum Drive

Hampton, VA 23666

Applicants that need reasonable accommodations to complete the application process may contact (757-315-1624)  ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.