Security Control Specialist

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  Monitor emergency lines, security radios, and surveillance feeds to detect and respond to incidents.

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  Evaluate and prioritize incoming calls or alerts; classify threats as High, Medium, or Low based on situational analysis.

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  Dispatch appropriate security personnel based on incident type, skill level, and proximity.

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  Coordinate with emergency services (police, fire, medical) to ensure swift and effective response to critical situations.

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  Maintain and test communication systems regularly to ensure operational integrity.

• Maintain accurate records and logs of all calls, dispatches, incidents, and security responses.

• Document the use and return of radios, key sets, lost and found items, and deliveries.

• Submit daily shift reports and incident summaries as required.

• Serve as the primary point of contact for employees, contractors, and visitors entering the facility.

• Enforce bag check policy, manage sign-in/sign-out procedures, and issue "wristbands of the day."

• Log and track all security radio/key issuances, deliveries, and parking validations.

• Use the public announcement (PA) system to communicate emergency alerts and routine notifications to attendees and staff.

• Act as backup for Security Control during breaks and high-traffic events.

• Be fully trained to operate all Control Center functions including radio coordination, PA system usage, emergency notifications, and surveillance system monitoring.

• Assist in fire alarm procedures, emergency evacuations, and internal/external incident communications.

• Education: High School Diploma or GED required. Associate’s degree in Criminal Justice, Emergency Management, or related field preferred.

• Licensing: Valid BSIS Guard Card (California or equivalent).

• Experience: 2+ years in a security dispatch, control room, or front-line security operations role.

• Technical Skills: Proficient with radio dispatch systems, Microsoft Office, visitor management systems, and surveillance technologies.

• Communication: Strong verbal and written communication skills; ability to communicate effectively across multiple channels.

• Decision-Making: Calm under pressure with the ability to make quick, informed decisions during emergencies.

• Professionalism: Excellent customer service and interpersonal skills; must project a professional image to all guests and staff.

• Availability: Flexibility to work varied shifts including nights, weekends, holidays, and during large events.

• CPR/First Aid/AED Certification

• Experience working in large event venues, hospitals, or corporate campuses

• Bilingual (English/Spanish or other languages) a plus

• Ability to lift up to 25 lbs

• Ability to remain alert and attentive during long shifts

• Clear speech and hearing for effective communication over radios and phones.

• Ability to work under limited supervision and to interact with all levels of staff including management.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

This position operates in a 24/7 security environment. May involve prolonged periods sitting at a dispatch console, standing at the employee entrance, and responding to incidents throughout the facility.