Customer Success Manager

Athos Commerce enables ecommerce and digital marketing teams greater control over how their  products are found, merchandised, and sold—on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized  product data syndication, A/B Testing, and marketplace/social commerce performance. 

• A customer-focused professional who is passionate about helping clients achieve business  success. 
• A self-starter who thrives in a fast-paced environment with minimal supervision. 
• An excellent communicator who can build trust and long-lasting relationships with customers. 
• A proactive problem solver with strong analytical and organizational skills. 
• Someone who enjoys collaborating across teams to deliver exceptional customer  experiences. 
• A results-oriented individual who is motivated by customer growth, retention, and success.
• Adaptable, resilient, and comfortable navigating complex customer situations. 
• Passionate about ecommerce, digital commerce technologies, and continuous learning.

As a Customer Success Manager, you will be responsible for managing and growing relationships  with Athos Commerce customers throughout their lifecycle. You will serve as a trusted advisor,  helping customers maximize the value of our AI-powered ecommerce solutions while driving  adoption, retention, and long-term success. 

In this role, you will collaborate closely with Product, Support, Implementation, and Sales teams to  deliver exceptional customer experiences. You will play a key role in ensuring customers achieve  their business objectives while contributing to Athos Commerce's growth and customer satisfaction  goals. 

• Manage strategic relationships with assigned customers and act as their primary point of  contact. 
• Drive product adoption, engagement, and optimization across customer accounts.
• Conduct onboarding sessions and training programs to ensure successful implementation and  platform utilization. 
• Partner with customers to understand their business goals and align Athos Commerce  solutions to support those objectives. 
• Monitor customer health and proactively identify risks, opportunities, and areas for  improvement. 
• Collaborate with Product, Engineering, Support, and Implementation teams to resolve  customer issues and enhance the customer experience. 
• Support renewal conversations and identify opportunities for account growth, upselling, and  cross-selling. 
• Gather customer feedback and represent the voice of the customer internally to influence  product enhancements and roadmap discussions. 
• Develop customer advocates through testimonials, case studies, references, and product  reviews. 
• Maintain accurate customer records, account plans, and engagement activities within CRM  and customer success platforms. 

• 2+ years of experience in Customer Success, Account Management, Business Development,  or another client-facing role within a SaaS or ecommerce environment.
• Experience supporting ecommerce platforms, digital commerce solutions, or retail technology  customers is preferred. 
• Proven track record of building strong customer relationships and driving customer retention. • Strong communication, presentation, and stakeholder management skills. • Excellent problem-solving and analytical abilities. 
• Ability to manage multiple customer accounts and priorities simultaneously. • Experience working with cross-functional teams in a collaborative environment. 
• Understanding of ecommerce merchandising, search, personalization, or digital commerce  technologies is a plus. 
• Basic knowledge of HTML, CSS, and JavaScript is desirable but not required.
•  Bachelor's degree in Business, Marketing, Technology, or a related field preferred.