Lead Project/Program Manager - Call Center Ops Support

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

(Customer Care Operations Support | Data & Analytics) 

We’re looking for a Lead Project / Program Manager to drive transformation across our Customer Care Operations Support organization. This is not a traditional PM role. You’ll operate at the intersection of data, business intelligence, and execution—partnering across Operations, Product, Data, and Technology to turn insights into real, scalable outcomes. If you thrive in fast-moving environments, can bring clarity to ambiguity, and love turning data into action—this role is built for you. 

• Proven success leading large-scale, cross-functional programs with measurable business impact 
• Strong ability to translate strategy into execution (roadmaps, prioritization, delivery) 

• Experience working in data-driven environments (analytics, BI, operations, or CX) 

• Exceptional stakeholder management and communication skills 

• Demonstrated ownership of end-to-end delivery (risk, dependencies, governance, execution) 

• Ability to operate in ambiguous, fast-paced environments and drive clarity 

• Experience supporting Customer Care, Operations, or Customer Experience organizations 

• Exposure to business intelligence, analytics, or automation initiatives 

• Familiarity with Agile, Waterfall, or hybrid delivery models 

• Track record of influencing senior leadership and cross-functional teams 

• High-visibility role with direct impact on customer experience and operational performance 

• Opportunity to lead transformation initiatives at scale 

• Work at the intersection of data, strategy, and execution 

• Partner with senior leaders across the business 

• Bachelor’s degree (or equivalent experience) 

• ~5+ years of experience in project/program management, operations, or analytics-driven roles 
• Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.

• Certifications (PMP, Agile, etc.) a plus 

If you’re a business-minded program leader who can connect data, strategy, and execution—and want to drive meaningful transformation—this is a high-impact opportunity. 

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.