Vendor Management Office Leader

• →Establish and lead the enterprise Vendor Management Office (VMO) operating model 

• →Design and implement governance frameworks, tiered oversight, including roles, routines, escalation paths, and decision rights across the vendor lifecycle.  

• →Standardized vendor oversight practices across real estate operation delivery teams nationally to improve consistency and scalability. 

• →Define and maintain enterprise policies, processes, and tools for vendor performance management. 

• Develop and oversee vendor performance frameworks, including KPIs, SLAs, scorecards, and executive dashboards. 

• Lead regular business reviews with strategic vendors to evaluate performance, risks, trends, and corrective actions. 

• Ensure vendor performance is measured against contractual commitments, operational expectations, and business outcomes. 

• Drive issue resolution and recovery planning for underperforming suppliers 

• Partner with sourcing, finance, and business leaders to monitor vendor financial performance, pricing, and value realization. 

• Track savings commitments, cost trends, forecast accuracy, and commercial performance. 

• Identify opportunities to improve cost efficiency, contract compliance, and overall vendor value. 

• Support business case development for vendor strategies, sourcing decisions, and governance improvements. 

• Partner with legal, risk, and compliance teams to ensure appropriate oversight of third-party risks. 

• Establish processes for monitoring vendor compliance with contractual, operational, and regulatory requirements. 

• Drive corrective actions for identified control, performance, or compliance gaps. 

• Ensure clear escalation of material vendor risks to leadership. 

• Serve as a trusted advisor to senior leaders on vendor performance, risk exposure, and governance effectiveness. 

• Translate vendor performance data into clear business insights, risks, and actions for executive audiences. 

• Lead cross-functional alignment across business, operations, procurement, legal, finance, and risk teams. 

• Build strong working relationships with key vendor executives to enable transparency, accountability, and performance improvement. 

• Identify and implement opportunities to improve the efficiency, effectiveness, and maturity of vendor governance. 

• Lead transformation initiatives related to supplier oversight, reporting automation, operating model design, and performance management. 

• Drive continuous improvement in governance routines, decision-making, and supplier accountability. 

• Build organizational capability in vendor management through training and change leadership. 

• Bachelor’s degree in Supply Chain Management, Business Administration, Construction Management, Operations, Finance, Procurement, or a related field. 

• 8–10+ years of experience in vendor management, procurement, supplier governance, strategic sourcing, operations, or related functions. 

• Experience leading strategic supplier governance and performance management in a large, complex organization. 

• Strong understanding of vendor performance management, contract governance, and cross-functional operating models. 

• Experience developing and managing KPIs, SLAs, scorecards, and executive reporting. 

• Strong financial and commercial acumen. 

• Strong communication, stakeholder management, and problem-solving skills. 

• Advanced degree preferred, such as an MBA or relevant master’s degree. 

• Experience building or leading a Vendor Management Office (VMO) or similar enterprise function. 

• Experience managing large, outsourced service providers or strategic third-party relationships. 

• Demonstrated success driving performance improvement, process standardization, and governance maturity. 

• Experience working closely with sourcing, legal, finance, risk, and operational teams. 

• Relevant certifications preferred, such as:  

• CPSM 

• CSCP 

• CPCM 

• or similar certifications in procurement, contract management, or supplier governance 

• Strong knowledge of vendor governance frameworks and supplier performance management 

• Ability to balance partnership and accountability in third-party relationships 

• Executive presence and the ability to influence at all levels of the organization 

• Strong analytical capability with experience using data to drive decisions and performance improvement 

• Ability to lead through ambiguity, change, and transformation 

• Strong operational discipline and process orientation 

• Excellent facilitation, escalation management, and conflict resolution skills 

• Ability to work effectively in a matrixed, cross-functional environment 

Success in this role may be measured by: 

• Improved vendor performance against KPIs and SLAs 

• Stronger forecast accuracy and value realization 

• Increased governance consistency across vendors and business units 

• Improved executive visibility into vendor performance and risks 

• Faster issue escalation and resolution 

• Stronger compliance with contractual and operational expectations 

• Measurable improvements in cost, service quality, and accountability 

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