Austin Aviation – Airport Operations Specialist (Terminal Operations)

About This Position

Austin-Bergstrom International Airport (AUS) is seeking a dedicated and detail-oriented Terminal Operations Specialist to ensure the safety, security, and efficiency of airport operations. This role involves monitoring airport activities, enforcing regulations, responding to emergencies, and providing exceptional customer service to passengers, employees, and stakeholders.

Responsibilities:

Maintain a visible and active presence in assigned areas ensuring compliance with safety and security procedures.

Respond immediately to security breaches, alarm violations, and emergency situations, including medical incidents, fire, hazardous material spills, disturbances, aircraft alerts, and other operational disruptions. Inspect airport facilities and equipment daily to ensure safe operating conditions, submitting work orders or initiating corrective action as needed. Enforce federal, state, and local laws, regulations, and ordinances by issuing citations, warnings, and notices of violation. Utilize security tools, surveillance systems, and reporting platforms (such as ASOCS) to identify and mitigate potential threats. Investigate accidents and incidents, including interviewing witnesses, gathering evidence, and preparing detailed reports. Provide exceptional customer service to travelers, airport employees, government agencies, and stakeholders. Responds to medical, fire, hazardous materials, disturbances, security violations, aircraft alerts and crashes, burglaries, alarms, and other emergencies as necessary and implements emergency procedures.

Position may require on-call or call back responsibilities.

Friday - Monday

8:30 PM – 7:00 AM (10-hour shifts)

Days off rotate every 90 days.

Hours may change depending on departmental needs.

Work hours may include after-hours, holidays, and weekend work.

 This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.

This position requires a Valid State of Texas Class “C” Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

This position must travel between various locations as part of the regular job duties, and the individual will be required to drive a city vehicle. Position will also be required to drive on the AOA. Successful candidate must be in possession of a Texas driver's license as authorized by the Texas Transportation Code. A driving record verification will be completed.

Overtime may be required with or without notice.

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

If you are selected as the top candidate for a position, we will contact your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates are also required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications, and a copy of your DD-214 if claiming Veteran’s preference.

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

Must have the ability to read, write, and fluently speak in English.

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.