建設DX カスタマーサクセスマネージャー 募集要項 | Construction Customer Success Manager

• →Establish customers' desired business outcomes and develop and manage Customer Success Plans to achieve them
• →Onboard new construction customers, focusing on accelerating their time to value
• →Drive product usage and adoption of Autodesk Forma
• →Coordinate a diverse range of tasks, topics, and customer engagements
• →Identify opportunities to expand solution adoption, such as broadening your network within customer accounts, and recommend best practices to optimize post-purchase usage
• →Maintain high customer retention rates, collaborate with sales teams to secure renewals, and identify expansion opportunities
• →Conduct regular customer check-in calls, executive business reviews, webinars, and mentoring sessions
• →Monitor account health to identify churn risks and take proactive steps to mitigate them
• →Build trusted advisor relationships with customers and advocate for their needs across the broader Autodesk team
• →Share, propose, and develop best practices and processes to support organizational growth
• →Serve as an Autodesk Construction evangelist by identifying positive industry outcomes, highlighting required capabilities, and participating in relevant forums to increase awareness of construction solutions
  

• At least 4 years of experience in a customer-facing, business-to-business (B2B) role.
• A three-year degree or equivalent professional experience.
• Experience in Customer Success, Account Management, or another client-facing role.
• Genuine curiosity and a strong desire to understand the construction industry.
• A collaborative mindset, openness to diverse perspectives, and the ability to work both independently and as part of a team to achieve outcomes.
• Strong organizational skills and a process-driven approach.
• A proven track record of accomplishment and a demonstrated drive to achieve results.
• Experience with Architecture, Engineering, and Construction (AEC) workflows and familiarity with Building Information Modeling (BIM) solutions focused on construction.
• Previous experience in the construction industry.
  

• Hybrid work arrangement, with travel expected up to 35%, depending on business and customer requirements.
• Access to Autodesk offices, as needed.

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être.

Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde.

En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !