Costumer Service

• Je behandelt inkomende telefoons, e-mails van onze klanten.

• Je staat onze klanten te woord en informeert hen omtrent onze producten, prijzen, wijzigingen in levertermijnen, alternatieven,…

• Je volgt geplaatste orders op en zorgt voor het informeren en voorstellen van alternatieven indien nodig.

• Door proactief te handelen vermijd je klachten.  Komen er klachten, dan verwerk je deze in  SAP, volgt deze actief op en bezorgt feedback aan de klanten.

• Je zorgt voor de voorbereiding, het vernieuwen en opvolgen van contracten in overleg met de Account manager.

• Je staat in voor het backorder management: opvolging en klanten proactief informeren, alternatieven voorstellen

• We bieden jou een zeer gevarieerde, sociale job.

• Je krijgt de kans om te werken in een aangename en dynamische omgeving waar innovatie, internationale samenwerking en team spirit key values zijn.

•  De werkuren en de toegekende vakantiedagen maken het mogelijk het perfecte evenwicht te vinden tussen werk en privé

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.