6mo ago

Performance Management Associate Analyst

Mexico·Monterreymid

OperationsManagement

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Quick Summary

Overview

Performance Associate AnalystType of position: Full-Time EmploymentWork Mode: HybridJob Title: Performance Associate AnalystLocation of the position: Monterrey, Nuevo León,

Technical Tools

OperationsManagement

Performance Associate Analyst
Type of position: Full-Time Employment
Work Mode: Hybrid
Job Title: Performance Associate Analyst
Location of the position: Monterrey, Nuevo León, Mexico
Job Description

Produce and distribute monthly evaluations of Service Provider service level performance
Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes
Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending
Archive and maintain historical records for monthly performance governance and reviews
Maintain Standards and Templates
Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes
Initiate service credit process for breached SLRs/SLAs
Support development and maintenance of performance dashboards and reports
Prepare and deliver analyses and reports to meet the needs of client
Maintain relevant contract performance management data in the governance tool and/or library, as appropriate
Participate in various managed contract operational and governance meetings
Coordinates with relevant business areas (e.g. Procurement, Legal, IT, etc.) for governance-related matters
Support executive summary reporting
Risk and Issue reporting

Requirements & Skills

Customer service attitude
Business insight
Information analysis
Results-driven approach

Emphasized teamwork

Dedication to continuous learning

Research skills
Database management
Project management
Time management.

Advanced proficiency in English

Advanced proficiency in Microsoft Excel

Desirable knowledge in Service Now
Numerical Analysis
Customer Services
Informatics
PowerBI
Auditory Processing
Reporting & Analysis

Desired areas of interest
Electronic Engineering, Business, Engineering, Administration, Engineering in Technologies, Programming, Internal Auditing, Logistics, Database Administration, Data Processing, Process Engineering, Industrial Engineering, Continuous Improvement, Auditing, Computer Science.
Education Level: Recent Graduate