Senior Director of Domestic Order Management

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Axon is searching for a Senior Director of Order Management to lead our Domestic Order Management function, including our Order Processing and Order Validation teams. This key operational leader will have a direct impact on customer experience, order accuracy, compliance, and downstream fulfillment and billing execution.

This position reports to the Vice President of Commercial Operations and works closely with Sales, Legal, Finance, IT, and operational teams across Axon. The Senior Director will own several key company internal controls and will lead a global team of Order Processing and Order Validation professionals responsible for building and maintaining a best-in-class order management function.

A critical component of this role will be leading the continued transformation of Axon’s order management processes. The Senior Director will assume ownership of automation and AI-enabled initiatives currently underway, including intelligent document scanning and data extraction, automated order validation, and workflow automation designed to reduce manual processing and enable orders to move from submission through validation and closure more efficiently. This leader will be accountable for advancing these initiatives from development through implementation, adoption, and measurable business impact.

As Axon continues to mature its Order-to-Cash operating model, the scope of this role may evolve over time. The Senior Director will be expected to bring an enterprise mindset to the broader Order-to-Cash process and help evaluate opportunities to improve organizational design, process ownership, and end-to-end accountability. This may include assuming additional operational responsibilities in adjacent areas, including Billing Operations. While the initial scope is focused on Order Management, the successful candidate should be comfortable operating in an evolving environment and taking on broader responsibilities as the business scales.

• →Competitive salary and 401k with employer match
• →Discretionary paid time off
• →Paid parental leave for all
• →Medical, Dental, Vision plans
• →Fitness Programs
• →Emotional & Mental Wellness support
• →Learning & Development programs
• →Employee Resource Groups (ERGs)
• →And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.