Sr. Commissions & Order Operations Manager

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Commissions & Order Operations Manager!

As a Sr. Manager, Commissions and Order Operations at Backblaze you’ll own two interconnected functions that together govern how deals are structured, approved, and ultimately rewarded. You will build and run a deal desk process from the ground up, establishing approval workflows, order form standards, and pre-close operational rigor, while also owning the end-to-end commissions cycle that depends on clean deal data flowing out the other side. The intersection of these two domains means the same person who ensures a deal is structured correctly also ensures the rep gets paid accurately and on time.

• Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures
• Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership
• Own all order form templates; manage version control and field-level standards in Salesforce/CPQ
• Create and maintain deal desk SLAs, escalation paths, and exception handling documentation

• Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close
• Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting
• Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors
• Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows

• Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence
• Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes
• Finalize commission data for payroll processing; maintain SOX-compliant controls
• Investigate and resolve disputes in a documented, timely manner; report trends to leadership

• Support annual incentive plan design alongside Finance, Sales, and HR
• Provide data-backed recommendations on compensation structures and deal economics
• Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward
• Build and maintain comprehensive process documentation across both functions

• 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations
• Proven deal desk experience, including order form management and approval governance
• Experience managing sales commissions end-to-end (calculation, disputes, accruals)
• Experience with commission platforms (Spiff, CaptivateIQ, Xactly)
• Advanced Salesforce fluency: opportunity data, CPQ, and reporting
• Strong process design instincts; ability to build from scratch with minimal structure
• Excellent cross-functional communication and stakeholder management skills
• Experience at a B2B SaaS or technology company with subscription &/or consumption billing
• Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)