Shift Manager - EVS (2:00A-10:30A)

Responsibilities:

• Produces and maintains an exceptional work environment.
• Ensures that Dover Downs employees are informed of pertinent information including property/departmental goals and objectives.
• Establishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest service.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Displays fair treatment with respect to disciplinary action producing documentation as necessary.
• Resolves guest and Dover Downs employee issues/disputes..
• Mentors line staff assisting in their professional development and growth.
• Produces performance appraisals for direct reporting employees.
• Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
• Inspects public areas (casino, public restrooms, front drive, pool area, elevators, etc.) ensuring all is cleaned and well maintained.
• Ensures that storage closets are properly stocked with supplies.
• Generates purchase orders as needed.
• Conducts required number of written inspections.
• Ensures that staff is producing Maintenance Requests.
• Ensures that Daily Cleaning Projects are properly executed.
• Issues and collects master keys.
• Evaluates employee performance routinely, delivering positive and negative feedback in a timely and effective fashion.
• Adheres to department and property policies and procedures.
• Resolves guest and employee issues.
• Ensures that company assets/equipment/inventories are protected.
• Supervises Environmental Services employees.
• Interviews, selects, hires, and retains superior employees.
• Conducts formal and informal training for subordinates.
• Conducts formal and informal coaching and counseling with subordinates.
• Rewards and recognizes superior performers.
• Ensures that employees work safely and follow all safety rules to minimize work related injuries.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up-to-date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate.
• Complies with and enforces compliance with the company’s recycling program standards.
• Performs other duties as assigned.

• Must be available to work weekends, holidays, and nights as scheduled

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.