Tax System Program Manager (NCS) - BCIT

401 E Fayette Stmid

OperationsProject Manager

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Quick Summary

Requirements Summary

Technical background including a Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience will also be considered.

Technical Tools

OperationsProject Manager

What We Offer

~2 min read

Strategic Program Planning:

✓Develop and maintain the comprehensive program roadmap, charter, and governance structure.

✓Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.

✓Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and City Council.

✓Vendor & Contract Management: Serve as the primary point of contact for the selected implementation partner(s).

✓Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.

✓Manage the multi-million-dollar program budget.

✓Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.

✓Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, City Council, and the public.

✓Proactively manage expectations and build consensus.

✓Champion and co-lead a comprehensive OCM strategy.

✓Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.

✓Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political).

✓Manage and resolve escalated issues from individual project teams.

✓Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants.

✓Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).

✓Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.

Requirements

~1 min read

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.