Associate CAS Client Operations Coordinator

 

As a CAS Client Operations Coordinator at Bazaarvoice, you are the expert bridge between our internal campaign execution and the brand experience. You possess the same deep operational knowledge of campaign setup as our core team, but your unique focus is providing high-level support and clarity for our brands when they need it most. You will step in to handle complex questions—explaining the “how” and “why” of our sampling processes - while maintaining the ability to jump into the technical setup of campaigns whenever needed to ensure a seamless client journey.

 

Our services operations team consists of digital natives who thrive on precision and process. You are a process-minded communicator who loves understanding the “mechanics” of how a service is delivered, but finds even more satisfaction in helping a person navigate that process. You are patient, calm under pressure, and take pride in being the “reliable expert” who can turn a technical hurdle into a moment of clarity and reassurance for our partners.

Complex Issue Resolution: Act as the primary escalation point for operational issues that require a deep dive into campaign settings or platform behavior.

Operational Translation: Explain internal platform workflows and “rules of the road” to brands in a clear, accessible, and caring manner.

Hybrid Support: Maintain full mastery of the campaign setup process to step in and launch or adjust campaigns whenever the volume requires it.

Internal Liaison: Partner closely with Account Management, Support, and Engineering teams to provide a unified, expert response to brand concerns.

Client Experience Support: Foster brand confidence by demonstrating deep knowledge of our sampling ecosystem and a commitment to their success.

Fluent in English with exceptional written and verbal communication skills.

Client Communication: Ability to communicate clearly and efficiently with brands through both written and call communication, demonstrating care for their goals and providing reassurance during the troubleshooting process.

Operational Savvy: Proven ability to quickly master complex internal admin tools and proprietary software.

Digital Proficiency: Comfortable working within Google Workspace (Sheets, Docs, etc.) and navigating digital ticketing systems.

Process-Driven: Demonstrated success in a role requiring high attention to detail and the ability to explain complex workflows simply.

Problem Solver: Ability to diagnose operational issues and communicate solutions clearly to both technical internal teams and non-technical clients.

Adaptability: Comfortable in a reactive environment, with the ability to pivot quickly between technical setup tasks and high-stakes client communication.