Bingo Operations Manager | Betty CA

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

• Oversee daily bingo operations, ensuring smooth gameplay and optimal player experience.
• Manage game schedules, configurations, and event calendars to align with player habits and engagement goals.
• Coordinate promotional execution with Marketing, CRM, LiveOps, ensuring accurate setup and on-time delivery.
• Track and analyze bingo KPIs (e.g. DAU, retention, FT consumption, prize pool pacing, profitability).
• Build and maintain reporting dashboards with BI or data teams.
• Evaluate game economy performance — e.g., prize distribution, frequency of wins, and player progression.
• Identify, recommend and apply configuration changes to optimize engagement and retention / monetization, as per defined strategy.
• Produce regular performance reports summarizing trends and opportunities.
• Collaborate with Customer Support to manage escalations, identify recurring issues, and reduce contact drivers.
• Ensure compliance with regulatory requirements and internal operational procedures.
• Maintain clear internal communication by sharing updates, insights, and improvements across teams.
• Analyze player feedback and market trends to identify opportunities for growth and operational efficiency.
• Support in training and documentation of bingo operations and back-office processes for internal teams.

How Success Will Be Measured:

• Operational uptime and issue resolution speed
• Revenue and engagement growth across bingo games
• Accuracy and timeliness of campaign and schedule execution
• Issue turnaround efficiency
• Internal stakeholder satisfaction and cross-department communication
• Player satisfaction and reduced support tickets

• Proven experience in RMG bingo operations.
• Strong organizational skills and process-oriented mindset.
• Ability to identify and solve operational issues independently.
• Analytical mindset with proficiency in Excel/Sheets and data tracking.
• Excellent communication and documentation skills.
• Strong collaboration skills across Marketing, CRM, Tech, CS, and Compliance.
• Proactive, adaptable, and comfortable working in a fast-paced environment.
• Passion and curiosity for online bingo and player experience.