Customer Success Project Manager

United StatesRemoteFull Timemid

OperationsProject Manager

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Quick Summary

Overview

The future of healthcare is here. Join us to shape the future of healthcare for patients and clinicians.

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OperationsProject Manager

The future of healthcare is here. Join us to shape the future of healthcare for patients and clinicians. BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives.

Our FDA-cleared and award-winning BioButton® multiparameter wearables, BioHub™ gateways, BioMobile™ downloadable applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through our physiologic intelligence and AI-driven analytics, clinicians have access to high-resolution vital sign trending and data-driven insights to enable earlier detection of patient deterioration and proactive intervention for better, safer care.

We’re a remote-first, lean start-up environment and our global BioTeam colleagues are growth-oriented, collaborative and passionate about our mission and the future of BioIntelliSense. We thrive in a fast-paced environment and embrace challenges as opportunities to shape the future, together.

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About the Role

The Customer Success Project Manager will report to the VP of Customer Success. Within the Operations team there are five groups: Integrated Supply Chain, Data Services; Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for new program integrations with health systems and continuing to support customers as they grow.

The ideal candidate will be responsible for leading cross functional project teams, defining project scope, planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will be responsible for developing, tracking, and reporting on the projects. They will effectively monitor and present project updates to relevant stakeholders, customers, or project team members. The ideal candidate displays a professional and polished demeaner while also exhibiting an exceptional commitment to confidentiality, accuracy, detail, and project follow-up

Customer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction

Project Planning and Execution: Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards

Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions

Customer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services

Issue Resolution: Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions

Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience

Documentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes

Strategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success

Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction

Bachelor’s degree required

6-10 years of experience in program management or related discipline

Project Management Professional (PMP) certification or similar certification is a plus

Experience project managing an implementation with a healthcare customer is a plus

Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator

Accepts responsibility and accountability for project success and associated key decisions

Continuous improvement mindset and a result and quality driven approach

Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues

Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives

Experience with Salesforce and with project management tools such as Jira or Smartsheet

Healthcare experience and medical device experience preferred

Company Culture and Benefits

Our Workplace Culture:

We’re a dynamic remote-first environment, with offices in Golden, CO and Redwood City, CA and a talented, motivated team of colleagues globally. We’re passionate about BioIntelliSense and are motivated by our shared mission. We’re a collaborative and welcoming team who thrive in the fast-paced start-up environment and are eager to advance an excellent workplace together.

As One BioTeam, we set a high bar for ourselves and are focused on scaling our solutions and outperforming expectations.

Comprehensive Benefits Package:

· Robust Medical, Dental and Vision Plans

· STD, LTD, Insurance Plans

· HSA and Flexible Spending Accounts

· Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting

· FlexVTO (flexible vacation plans), Sick Leave, 11 Company Holidays

· Home Office Benefits Stipend

BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.