Customer Success Specialist – Bilingual (French/English)

United Statesmid

Customer SuccessCustomer Success Specialist

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Quick Summary

Requirements Summary

Must be bilingual in French and English, with native-level fluency in French. Subject Matter Expertise: Develop deep knowledge of BizzyCar’s products, technology,

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Customer SuccessCustomer Success Specialist

About the Role

~1 min read

Requirements

~2 min read

French Fluency Required: Must be bilingual in French and English, with native-level fluency in French.
Subject Matter Expertise: Develop deep knowledge of BizzyCar’s products, technology, and processes to maximize value for customers.
Customer Onboarding & Training: Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success.
Retention & Upsell: Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions.
Voice of the Customer: Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements.
Collaboration: Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed.
Process Improvement: Design and implement new processes within the Customer Success team to enhance efficiency and customer value.
Support Review: Monitor customer support tickets to guarantee satisfaction and address performance issues.

Bachelor’s degree or equivalent experience.
1+ years of experience in a customer-facing role, preferably within a fast-paced, technology-driven environment.
Exceptional verbal and written communication skills, including the ability to lead formal presentations.
Ability to establish trust with customers through competence and rapport.
Strong analytical skills, comfortable interpreting and presenting data insights.
Detail-oriented with excellent organizational and time-management skills to drive successful execution.
Highly curious, eager to learn, and adaptable to new challenges.
Team player with the ability to collaborate on customer accounts, new features, and internal processes.

What We Offer

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We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

What We Offer:

✓Competitive salary and benefits package

✓Opportunities for growth and professional development

✓Collaborative, innovative work environment with a passionate team

✓The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology