Senior Site Reliability Engineer for Datacraft team

Join the newly form Datacraft team — the team building the next-generation data platform for Bloomreach Engagement. Datacraft owns three interconnected domains:

• Data Warehouses (~60%) — making Bloomreach data first-class in customer DWHs (Snowflake, BigQuery, Databricks). The strategic goal for 2026–27 is to use DWHs to exponentially accelerate data adoption.
• Loomi Analytics Agent (~20%) — evolving Loomi Analytics into an agentic analytics assistant that can explore data across systems, explain insights, and act on them.
• Dashboards & Analytics Stack (~20%) — moving Engagement reporting onto DWH-backed, modern analytics stacks (semantic layers, headless BI tools).

As a Senior SRE, you will be the reliability backbone of this AI-first data team. Your work will directly impact the deployments, pipelines, reliability, and observability of pipelines and services that hundreds of enterprise customers depend on — from data exports into Databricks and BigQuery, to the  AI agent Loomi uses to surface insights.

• →You can articulate how your contributions transformed the way engineers work and fostered a strong SRE/DevOps culture.
• →You can demonstrate how impactful reliability work connects to business success and customer outcomes.

• You embrace the you build it, you run it principle — you love owning what you ship.
• You are cost-aware: effective vertical and horizontal autoscaling and detailed telemetry insights are how you demonstrate mindfulness of cloud spend.

• Infrastructure as Code is the only thing that brings stability into chaos
• You design for failure: SLOs, error budgets, and runbooks are first-class artifacts, not afterthoughts.

• You use telemetry and metrics to give engineers actionable feedback on how applications and services behave.
• You can navigate complex data platform architectures using distributed tracing and debugging.

• Solid hands-on experience with GCP (BigQuery, DataProc, Cloud Composer, GCS) and Kubernetes.
• Experience with Python; Go is a strong advantage.
• Familiarity with data pipeline technologies (Kafka, Airflow/Cloud Composer, Spark, Iceberg) — you don't need to write ETL code, but you need to operate it reliably and know when something is wrong.
• Fluent use of AI coding agents (Cursor, Claude Code, Copilot, Gemini CLI, or similar) — you already use these tools daily to accelerate work.
• Comfortable with on-call rotation and 24/7 incident response.
• Remote-first mindset — you know how to be effective in distributed teams.
• You are able to learn and adapt — essential when exploring new tech or navigating our growing codebase.

• Experience operating single-DWH environments (Snowflak, Databricks or BigQuery).
• Familiarity with agentic/LLM workloads — API reliability, latency SLOs, trace observability for AI systems.
• Experience with open table formats (Iceberg, Delta Lake) in production environments.
• Exposure to data security and compliance in the context of customer-facing DWH integrations (consent, data retention, PII handling).

• Ownership & accountability — you take issues from detection through to resolution and follow-up prevention.
• Systematic thinking — you identify root causes, not symptoms, and document your findings so the team learns.
• Collaboration & communication — you explain trade-offs and constraints clearly to both engineers and non-engineers.
• Bias for reliability — operational excellence (SLOs, oncall friendliness, proactive alerting) is not a chore, it's your craft.
• Continuous improvement mindset — you are comfortable iterating, revisiting assumptions, and improving incrementally.
• Comfortable operating remote-first in a distributed team across Central Europe.

• Get to know the DataCraft team, the company, and the most important processes.
• Set up your local and GCP development environment and complete the Engagement engineering onboarding.
• Understand the current state of DataCraft services: pipelines, orchestration, observability gaps, and on-call runbooks.

• Start contributing to the L3 on-call rotation, handling incidents, troubleshooting, and debugging — which will sharpen your understanding of the platform and surface fresh improvement ideas.
• Deliver your first meaningful reliability improvement: an observability enhancement, a deployment automation, or an SLO definition for a key DataCraft service.

• Own the reliability posture of at least one DataCraft domain end-to-end — able to independently design, operate, and continuously improve it.
• Drive measurable improvements in MTTR, alert signal-to-noise ratio, or deployment confidence across the team.
• Be a trusted reliability partner in architecture discussions — your input shapes how new DataCraft services are designed for operability from day one.

#LI-KP1

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote