Customer Success Manager Mid Market

We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries.

Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.

To achieve this, you will:

• Define success with customers and onboard them

• Own relationships and be proactive in finding ways to create more value

• Relay feedback to product & eng teams, collaborating with them to validate new launches

• Push for upsells, testimonials, and case studies

• Create CS playbooks, support materials, workflows

• Kind, Humble, Relentless, Focused

• Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it

• Knowledge Seeker: Be able to learn product and industry applications quickly

• Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)

• Passion and work ethic: startups are not easy, this is not a cushy job at Google

• Willing to do whatever it takes to win.

• Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems

• Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function