Implementation Specialist

Run kickoff calls and configure new mid-market accounts so they're ready to go within days of signature, not weeks

Deliver hands-on training that gets real crews — estimators, PMs, field staff — actually using Bobyard, not just clicking through a demo

Own a high-volume book of concurrent launches and keep every one of them moving without dropping details

Run repeatable training sessions and office hours, refining the curriculum as you see what actually lands with users

Catch stragglers early — flag accounts that are stalling before they quietly go dark

Document account context well enough that Customer Success can pick it up cold with zero re-explaining

Feed real, specific product and training feedback back to Product and Customer Success

2+ years in a customer-facing SaaS role — onboarding, implementation, training, or customer success

Comfortable running live training for non-technical or field-based users, not just technical buyers

Can juggle a high-volume portfolio of accounts at once without losing the thread on any of them

Clear, concrete written communication — your notes are why the next person never has to ask what happened

Hands-on with software yourself — you configure things, you don't wait on someone else to do it

Genuinely energized by construction, trades, or other real-world industries

No SaaS background required if you've got the industry instead — if you've run estimates, managed jobs, or worked the trades and want to move into tech, you'll pick this up fast

Experience in vertical SaaS or construction tech

Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)

Prior experience in construction, estimating, or the trades

Bilingual (Spanish or otherwise) — useful with field crews