Field Operations Manager – Emergency Restoration / Water Mitigation

Jackson, MS | Full-Time | $60,000–$75,000 Base Salary DOE + Performance Bonus

Are you an experienced field operations leader who knows how to manage multiple crews, hold employees accountable, solve problems, and keep projects running efficiently?

On behalf of our client, a nationally recognized property restoration company in Jackson, Mississippi, we are seeking a Field Operations Manager to lead their emergency restoration and mitigation department.

We're looking for a proven leader who understands how to manage people, coordinate field operations, deliver excellent customer service, and drive measurable results. Our client is willing to provide restoration-specific training to the right individual who brings strong operational leadership experience.

If you've successfully managed teams in HVAC, plumbing, construction, facilities maintenance, commercial cleaning, pest control, restoration, or another field service industry, we'd love to speak with you.

This is a hands-on leadership position with ownership of the department's people, daily operations, customer experience, quality, and financial performance.

• Lead, coach, and develop field technicians and crew leaders.
• Establish clear expectations and hold employees accountable for performance, productivity, and quality.
• Conduct daily team meetings to review schedules, priorities, equipment, and job progress.
• Address performance issues directly, professionally, and consistently.
• Help recruit, train, and develop employees into future leadership positions.
• Create a positive, team-oriented culture built on accountability, integrity, and respect.

• Manage multiple crews working across different job sites simultaneously.
• Coordinate daily schedules, technician assignments, vehicles, equipment, and materials.
• Respond quickly to emergencies, unexpected changes, and scheduling conflicts.
• Monitor job progress to ensure projects are completed efficiently and meet quality standards.
• Conduct job site visits to assess progress, resolve issues, and support employees.
• Maintain equipment, vehicles, inventory, and supplies to ensure operational readiness.
• Participate in a rotating on-call schedule for evenings, weekends, and holidays.

• Serve as a primary point of contact for escalated customer concerns.
• Communicate professionally and compassionately with homeowners, commercial property owners, and other stakeholders.
• Ensure crews follow established safety procedures, company standards, and service expectations.
• Oversee accurate and timely job documentation, including photographs, work logs, equipment records, and required forms.
• Collaborate with other departments to ensure projects transition smoothly between teams.

• Monitor labor hours, employee productivity, equipment usage, and project expenses.
• Manage departmental performance with a focus on efficiency, profitability, and customer satisfaction.
• Identify opportunities to improve processes, reduce unnecessary costs, and eliminate delays.
• Track key performance indicators (KPIs) and use operational data to improve results.
• Take ownership of department performance and communicate progress to leadership.

We're looking for an experienced leader who can take ownership of a department, not someone who needs to be told what to do every day.

• Minimum 3 years of experience in field operations, service management, construction, maintenance, or a comparable industry.
• At least 2 years of direct supervisory experience managing field employees or technicians.
• Proven experience scheduling multiple crews, coordinating resources, and managing simultaneous jobs.
• Demonstrated ability to coach employees, address performance concerns, and enforce standards.
• Experience handling customer complaints and resolving difficult situations.
• Understanding of labor costs, budgets, productivity, and operational efficiency.
• Comfortable using mobile technology, scheduling software, digital documentation, and reporting systems.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage urgent situations and changing priorities while remaining calm and decisive.
• Willingness to participate in after-hours emergency response.
• Valid driver's license.

• Experience in water damage restoration, fire restoration, mold remediation, or property damage mitigation.
• IICRC certifications such as WRT, ASD, AMRT, or FSRT.
• Experience managing an emergency response or restoration department.
• Familiarity with insurance claims, adjusters, or property damage documentation.
• Experience using restoration management software.

The right person for this role is someone who:

• Is highly organized and plans ahead rather than constantly reacting.
• Has the confidence to make decisions and provide clear direction.
• Holds employees accountable without being unnecessarily confrontational.
• Pays attention to details and follows through on commitments.
• Takes ownership of results rather than making excuses.
• Can quickly adjust schedules and priorities when emergencies arise.
• Leads by example and is willing to help in the field when needed.
• Is comfortable learning new technical skills and accepting feedback.
• Treats customers and coworkers with empathy, honesty, and integrity.
• Enjoys building a strong team and creating processes that make everyone more successful.

Our client recognizes that great leadership skills can transfer across industries.

If you have the operational and people management experience we're looking for, the company is prepared to provide training in:

• Water damage mitigation and structural drying.
• Fire, smoke, and mold restoration procedures.
• Restoration equipment and moisture monitoring.
• IICRC industry standards and certifications.
• Insurance carrier documentation and restoration project workflows.
• Restoration management software and company procedures.

You'll work with qualified restoration professionals as you develop the technical knowledge needed to confidently lead the department.

Our client is a nationally recognized restoration company with a strong commitment to customer service, teamwork, and operational excellence.

They're looking for someone who wants more than just another management position. This is an opportunity to build a department, develop employees, improve systems, and make a measurable impact on the success of the business.

You'll have the opportunity to bring your leadership experience into an essential industry that helps families and businesses recover from unexpected property damage.

If you're a proven field operations leader who enjoys managing people, solving problems, and taking ownership of results, we encourage you to apply—even if you've never worked in restoration.

We'd love to learn more about your experience!