Recruiting Operations Manager

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Box is building for the next wave of AI-native companies and wants to make Box the platform they know, trust, and build on. This role will help expand Box’s presence in the AI ecosystem by identifying high-growth partners, shaping technical partnerships, and helping external builders understand how to build with Box in the right way. You’ll help ensure the most prominent AI companies know Box, integrate with Box, and grow with Box as part of their product strategy.

We are at the beginning of a period of incredible transformation in the way organizations find and engage talent. AI has the ability to super-charge the productivity and effectiveness of recruiting teams and yet it’s never been more important to ensure that Recruiters have the time to build deep and authentic connections with their candidates. To stand out from the noise and provide candidates with an exceptional, white-gloved experience, the process needs to feel seamless. ‘Surprise and delight’ is the goal. To help us make that a reality, the Box Talent Team is hiring a Recruiting Operations Manager to help us support and enhance our scalable, data-driven, candidate-friendly recruiting processes. You'll be a hands-on partner across the Talent Operations team, covering process, systems, data, and programs. You'll also provide dedicated operational support to our internal Executive Recruiting function.

This role suits someone with immense curiosity, someone constantly thinking of ways to make things better, who enjoys making the complex simple, and who is excited to use AI to make recruiters more effective and hiring managers more confident in making critical hiring decisions.

Core recruiting operations

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  Manage day-to-day recruiting operations across the full hiring lifecycle: requisition intake and approvals, interview scheduling and coordination, offers, and onboarding handoff.

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  Administer and optimize our systems such as Thrive (Executive Recruiting CRM), ATS (Greenhouse) and surrounding tools, including configuration, workflows, user access, and data hygiene.

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  Serve as a point of escalation for recruiters, coordinators, and hiring managers on process and system questions.

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  Document processes, create playbooks and training materials, and drive consistent adoption of best practices.

Executive recruiting operations

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  Partner with the executive recruiting team to support confidential, high-touch searches, including pipeline tracking, process management, and coordination with executives and external partners.

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  Maintain trackers, reporting, and process documentation for executive searches, and handle sensitive information with discretion.

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  Help deliver a polished, consistent candidate and stakeholder experience for senior-level hiring.

Data, reporting, and insights

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  Build and maintain recruiting dashboards and reports on pipeline health, time-to-fill, source effectiveness, and recruiter and interviewer load.

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  Run recurring reporting for the TA team and business partners, and turn data into clear takeaways.

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  Support data integrity and audit readiness across systems.

Automation, AI, and process innovation

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  Find manual or repetitive work across the recruiting lifecycle, then design and build solutions using workflow automation, integrations, scripting, and AI tools.

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  Pilot and implement AI-enabled use cases, such as drafting, summarization, data enrichment, and reporting, with attention to security, privacy, and responsible use.

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  Work with IT, People Systems, and other cross-functional partners on integrations and system improvements.

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  Test new tools and features, gather feedback, and help roll out changes.

Programs and projects

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  Own or contribute to recruiting operations projects, such as process rollouts, system migrations, and seasonal or campus programs, from planning through launch.

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  Support vendor relationships and tool evaluations as needed.

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 3+ years of experience in recruiting operations, talent acquisition, people operations, or a related operations or program role.

• Hands-on ATS experience; Greenhouse preferred.

• Strong analytical skills and comfort working with data in spreadsheets or BI tools. Experience building reports and dashboards is a plus.

• Excellent organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Strong communication skills and a service mindset when working with recruiters, hiring managers, executives, and candidates.

• Sound judgment and discretion with confidential information.

• Curiosity about automation and AI, with a track record of improving a process through tooling, no-code/low-code platforms, or light scripting.

• Experience with workflow automation or integration platforms (e.g., Workato, Zapier, Make) or scripting (e.g., Python, JavaScript, SQL).

• Experience supporting executive or confidential searches.

• Familiarity with HRIS, scheduling, or sourcing tools and how they connect.

• Exposure to using AI tools or LLM-based workflows in a business setting.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here.