Operations Coordinator - Assessment Center

About Us  

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city – apply today! 

Role Overview  

The Site Coordinator provides leadership and oversight of the program's 24-hour operations, ensuring a safe, structured, and client-centered environment. This role supervises frontline staff, manages daily operations, promotes compliance with agency and regulatory requirements, and supports quality service delivery. As a member of the program leadership team, the Site Coordinator fosters staff development, operational excellence, and collaboration to support positive client outcomes and effective program performance. 

Key Responsibilities 

• Provide overall leadership, supervision, and support to the program's 24-hour Operations team, including Shift Supervisors, Community Technicians, and other assigned frontline staff. Promote a culture of accountability, professionalism, teamwork, safety, and high-quality client care. 

• Recruit, hire, onboard, supervise, coach, train, and develop frontline staff. Ensure performance expectations are met through regular feedback, performance management, succession planning, and staff development initiatives. 

• Ensure Shift Supervisors effectively train, cross-train, observe, rotate, and develop Community Technicians across all applicable posts and operational functions to support workforce flexibility and operational continuity. 

• Oversee daily residential and operational activities to maintain a safe, structured, and client-centered environment. Monitor client supervision, dormitory operations, activities of daily living (ADL) support, meal services, facility operations, and overall program functioning. 

• Ensure adequate staffing coverage across shifts and provide after-hours operational support in accordance with established on-call procedures. Respond to critical incidents, urgent operational concerns, and other situations requiring management intervention. 

• Conduct regular observations, audits, and quality assurance reviews to evaluate staff performance, operational practices, documentation, and compliance with agency, program, contractual, and regulatory standards. 

• Ensure compliance with BRC policies and procedures, DHS requirements, fire safety standards, and all other applicable operational, safety, and regulatory requirements. 

• Oversee the accurate and timely completion of incident reports, logs, inventory records, operational documentation, and other required reports. Monitor program supplies and coordinate purchasing needs as appropriate. 

• Serve as a member of the program's management and multidisciplinary leadership teams, collaborating with clinical, medical, facilities, administrative, and operations staff to support coordinated service delivery and continuity of care. Partner closely with the Clinical Coordinator to ensure effective program leadership and uninterrupted client services during leadership absences. 

• Maintain direct engagement with clients and support client-centered services by participating in case conferences, dorm meetings, client groups, and other engagement activities as appropriate to program operations and staffing structures. 

• Respond to emergencies and critical incidents, providing operational leadership and emergency First Aid/CPR assistance which may occur after scheduled hours. 

• Perform other related duties as assigned. 

Required Qualifications 

• Bachelor's degree preferred; equivalent combination of education and relevant experience may be considered in lieu of a degree.   

• Minimum of three (3) years of experience in social services, including supervisory or management responsibilities. 

• CPR certification or willingness to obtain certification upon hire. 

• Strong leadership, coaching, organizational, communication, conflict resolution, and interpersonal skills. 

• Strong computer proficiency and the ability to manage multiple priorities in a fast-paced environment. 

Preferred Qualifications 

• Experience working in homeless services, residential programs, behavioral health, or other human services settings. 

• Bilingual/Spanish proficiency. 

• Experience managing 24/7 residential or shelter operations. 

• Demonstrated success in staff development, team building, and operational leadership. 

Working Conditions

• Work is performed in shelter and assessment center settings serving single adults and adult families. 

• Programs provide a safe, supportive environment designed to promote stability, self-sufficiency, and progress toward permanent housing. 

• Regular interaction with individuals experiencing mental health conditions, substance use disorders, trauma, chronic health conditions, and other barriers to housing stability. 

• Staff may be required to respond to crises, behavioral incidents, medical emergencies, and other unpredictable situations using de-escalation techniques and established safety protocols. 

• Work may require standing, walking, conducting rounds, and assisting clients within residential and congregate living environments. 

• Work may require sitting for extended periods, frequent use of computers and other office equipment, and the ability to complete electronic documentation, communications, and other administrative tasks. 

• Employees may be exposed to unsanitary conditions, environmental hazards, and other conditions commonly associated with residential and homeless services settings. 

• Programs operate 24/7/365, including weekends and holidays. 

• Due to the nature of shelter operations and contractual staffing requirements, mandatory overtime may be required to ensure adequate program coverage and client safety. 

Schedule  

Full-time 37.5 hours per week

Benefits 

• Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents 

• Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time 

• 403(b) retirement plan with BRC matching contributions 

• Tuition assistance and a variety of career development and training opportunities 

• Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses 

• Free resources for legal, financial, and personal support