Brightmachines1mo ago

Site Automation Engineer

United States·FlorenceFull timemid

EngineeringAutomation Engineer

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Quick Summary

Overview

RETHINK MANUFACTURING The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry.

Technical Tools

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RETHINK MANUFACTURING

The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.

Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.

ABOUT THE ROLE

The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site. This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts. You’ll use live data, diagnostic tools, and hands-on automation and robotics troubleshooting to resolve hardware and software issues, drive continuous improvement, and ensure high system uptime. Strong communication, customer focus, and experience in automated manufacturing environments are key to success.

This role supports a 24/7 manufacturing site, with scheduled overnight and weekend shifts. To support work-life balance, shifts rotate weekly—three shifts one week and four shifts the next.

You’ll be part of an on-call rotation to ensure smooth operations, with a 3-hour remote response SLA and a 24-hour onsite response expectation.

While the role is primarily onsite to support production, there is flexibility to work remotely when an onsite presence is not required.

You will be responsible for multiple robotic assembly systems deployed to a major tech customer

You will be interacting with customer and customer manufacturing partner about performance of our equipment

You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development

You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads

Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions

Maintain status reports at various levels of detail and synthesis

Educate and train customers on device operation, maintenance, troubleshooting and repair

Provide excellent customer service, actively listen to customer concerns, and address issues

Travel up to 10%, mostly for training

Experience in an automation and robotics environment

Bachelor’s Degree (Mechanical or Electrical Engineering); Associate degree with equivalent years of experience may be considered.

Automation, robotics, and PLC experience

Understanding of Recipe Debug

Experience using Vision systems for inspection and point of interest interpolation

Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes

Technical documentation experience (reading, creating, editing)

Ability to diagnose and repair complex mechanical systems