Operations Manager

📍 Location: Midlands (Remote with travel, monthly visit to York HQ)
💷 Salary: From £47,000 per year

For over 30 years, Britsafe has built a reputation for outstanding customer service. Our success comes from industry-leading people, processes, and technology.

We’re looking for an Operations Manager who shares our commitment to excellence and goes the extra mile to ensure teams and sites set the industry standard.

This is a multi-site role overseeing security and cleaning services for a wide portfolio of blue-chip clients in financial services, distribution, and manufacturing across the Midlands. and further afield.

You’ll be responsible for:

• 👥 Leadership & Service Delivery – Ensuring high standards in manned security and cleaning, under SIA Approved Contractor Scheme standards.

• 🤝 Client & Team Management – Building strong client relationships through site visits, meetings, and staff training.

• 📅 Scheduling & Compliance – Managing rostering (via Timegate), performance, motivation, and compliance.

• 💻 Technology & Reporting – Using advanced systems for reporting, payroll, and scheduling.

Above all, you’ll ensure the retention and development of your client base.

• 🎓 Management experience in security and/or cleaning (essential)

• 🛡️ Front-line SIA Licence (essential)

• 💬 Strong leadership and communication skills

• 💻 High IT literacy and confidence using advanced systems

• 🚗 Full UK driving licence and own car

• 🏢 Willingness to travel to York HQ at least once a month

⚠️ Applicants without an SIA licence and management experience will not be considered.