GRC Analyst

The GRC Analyst is a member of the Information Security team and is responsible for supporting governance, risk, compliance, and client assurance activities. This role serves as a key partner to Sales, Client Experience, Legal, Product, and Information Security teams by responding to customer security inquiries, supporting audit and compliance efforts, and maintaining processes that support security and regulatory obligations.

The ideal candidate possesses a strong foundation in information security concepts, excellent written communication skills, and the ability to translate complex technical information into clear, concise, customer-friendly responses. This individual thrives in a deadline-driven environment, enjoys collaborating across teams, and demonstrates strong attention to detail, organization, and follow-through.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Serve as a primary point of contact for client assurance requests, including security questionnaires, due diligence inquiries, RFP security sections, SOC reports, bridge letters, penetration test summaries, and other security-related documentation.
• Review and respond to detailed client security questionnaires by interpreting requirements and providing accurate, defensible responses aligned with company policies and security practices.
• Partner with Sales, Client Experience, Legal, Product, and Information Security teams to gather information and respond to customer security inquiries within established service-level expectations.
• Utilize approved security questionnaire and AI-enabled response tools to draft and refine responses while ensuring accuracy, consistency, and appropriate disclosure of information.
• Support the development, maintenance, and continuous improvement of reusable security response content and documentation.

• Support internal and external audits, including SOC 2 and other compliance assessments, by coordinating evidence requests and assisting with control documentation.
• Collect, organize, and maintain audit-ready evidence supporting compliance initiatives and recurring review activities.
• Assist with governance, risk, and compliance processes designed to maintain adherence to security frameworks, internal controls, and regulatory requirements.
• Support remediation efforts by tracking action items and partnering with stakeholders to ensure timely resolution of identified issues.

• Own and execute recurring User Access Reviews (UARs) for critical systems and applications.
• Coordinate with system owners and managers to validate that user access remains appropriate and aligned with least-privilege principles.
• Collect, maintain, and organize evidence supporting access review activities.
• Track remediation actions resulting from access reviews and partner with business and technical stakeholders to resolve identified exceptions.

• Support the review and negotiation of customer security addenda, contract language, and redlined security requirements.
• Partner with Legal and Information Security stakeholders to evaluate proposed contractual obligations and recommend appropriate revisions.
• Serve as a trusted advisor to internal business teams by providing guidance related to security controls, compliance requirements, and customer assurance requests.

• Identify and implement opportunities to improve processes, documentation, automation, and reporting across the Governance, Risk, and Compliance program.
• Participate in broader governance and risk initiatives as security processes mature and become more automated.
• Contribute to ongoing program enhancement efforts that improve operational efficiency, consistency, and overall customer experience.

• Bachelor’s degree in Cybersecurity, Information Systems, Business Administration, Risk Management, Accounting, or a related field, or an equivalent combination of education and work experience.
• Two (2) or more years of experience in information security, IT audit, governance, risk and compliance (GRC), security compliance, client assurance, or a related discipline.
• Working knowledge of information security and compliance concepts including:
  • SOC 2
  • Access Management
  • Least Privilege
  • Segregation of Duties
  • Disaster Recovery
  • Data Protection
  • Security Testing and Controls
• Experience interpreting questionnaires, gathering information from stakeholders, and preparing accurate and professional responses.
• Strong written communication skills with the ability to explain technical and compliance concepts to both technical and non-technical audiences.
• Exceptional attention to detail and the ability to manage multiple priorities and deadlines simultaneously.
• Strong organizational, documentation, and follow-up skills.
• Demonstrated initiative, accountability, and willingness to learn new technologies, products, and security requirements.

• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Excellent interpersonal and collaboration skills.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.
• Ability to work independently while effectively partnering across departments.

• Experience completing customer security questionnaires, due diligence requests, or security sections of RFPs.
• Experience supporting SOC 2 audits, IT audits, or compliance assessments.
• Experience administering access certification or user access review programs.
• Experience reviewing security contract language, security addenda, or contract redlines in partnership with Legal teams.
• Familiarity with GRC and security questionnaire management platforms such as SecurityPal, Archer, OneTrust, MetricStream, or similar tools.
• Background in IT audit, SOC auditing, risk management, compliance, or related disciplines.
• Experience in SaaS, healthcare technology, benefits administration, financial services, or other highly regulated industries.
• Relevant certifications such as CISA, CRISC, Security+, CISSP, or similar credentials.

Minimal travel may be required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice