Implementation Project Manager- Hypercare

Accountable and responsible for the transition from implementation to ongoing administration for new client installations on the bswift platform, inclusive of go-live activities, events-in-transition activities, and post go-live hypercare activities.

Manage timelines to ensure smooth and efficient internal operations among teams while keeping executive leadership updated on governance and execution during the final phase of an implementation.

Proactively identify and mitigate project risks, escalating when appropriate and communicating turnaround times with reasonable delivery dates.

Lead key internal meetings, including Transition to Ongoing kick-off and knowledge transfer and training meetings, status meetings, and other meetings as needed during the implementation, transition to ongoing, and hypercare period.

Ensure all required documentation (ongoing processing guide, requirements documents, demographic mappers, service center call guide and FAQs, system test plans, etc.) is completed by implementation team and understood/accepted by receiving teams.

Manage timelines and hold all internal stakeholder teams accountable for the successful completion of key milestones, across implementation staff, ongoing client services staff, service center staff, and center of excellence staff.

Monitor client health post go-live and create feedback loop from ongoing administration team back to implementation and sales teams to ensure all teams are reviewing lessons learned and continuously improving all discovery and implementation phases as a result.

Keep up to date with industry trends and developments and make recommendations for changes to the company’s client service approach as needed.

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.