14mo ago

[Fintech] Operations Specialist (Mandarin-speaking, KL based)

MalaysiaMalaysiaFull-timemid
OperationsOperations Specialist
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Quick Summary

Overview

About BTSE: BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions.

Technical Tools
customer-supportfintech
About BTSE:
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner. 
  • Support the onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems.
  • Monitor and analyze customer-related issues and trends reported through internal channels to identify process improvements and operational gaps.
  • Collaborate with internal departments to ensure efficient handling of platform-related inquiries or operational needs.
  • Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge base articles for new and existing platform features.
  • Provide operational support and perform other tasks as assigned by the Supervisor.
  • Proficient in both verbal and written Mandarin and English; additional languages are a plus.
  • Strong interpersonal skills and professional attitude, including courtesy, collaboration, and a proactive mindset.
  • Demonstrated ability to think independently, solve new problems, and proactively suggest service improvements to the team.
  • Strong numerical aptitude and analytical thinking skills.
  • Self-motivated and able to work independently while contributing effectively to a team environment
  • Experience in customer service, operations, risk management roles in traditional finance or crypto is a strong advantage.
  • Willingness to work on a shifting schedule.
  • A bachelor's degree or equivalent qualification is a plus.
  • Competitive total compensation package
  • Various team-building programs and company events
  • And many more! Apply and let us tell you more!
    •  
    #LI-KW1 

    Location & Eligibility

    Where is the job
    Malaysia
    Hybrid within the country
    Who can apply
    Open to applicants worldwide
    Listed under
    Malaysia

    Listing Details

    Posted
    August 5, 2025
    First seen
    March 26, 2026
    Last seen
    October 9, 2026

    Posting Health

    Days active
    196
    Repost count
    0
    Trust Level
    33%
    Scored at
    October 9, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position

    BTSE is a top-notch digital asset exchange that provides a secure and user-friendly platform for trading various cryptocurrencies and digital assets.

    Employees
    125
    Founded
    2018
    Domain
    Jobs
    View 37 jobs
    View company profile

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    [Fintech] Operations Specialist (Mandarin-speaking, KL based)
    Apply Now