Court Supported Services Program Manager

The county is seeking to fill the Program Manager II position, which is responsible for the management of the Court Supported Services Programs.

• →Plans, develops, implements, and oversees assigned program initiatives in accordance with departmental priorities, evidence-based practices, and applicable laws and regulations.
• →Provide leadership, supervision, coaching, and performance management for assigned staff, ensuring quality service delivery and accountability.
• →Develops strategic plans, annual work plans, program goals, performance measures, and implementation of timelines that support departmental objectives.
• →Establishes and maintains collaborative partnerships with law enforcement, detention staff, courts, probation, behavioral health providers, housing agencies, workforce development organizations, healthcare providers and other community partners to ensure coordinated service delivery.
• →Develop and implement policies, procedures, operational protocols, and quality assurance processes to ensure consistent, compliant, and effective program operations.
• →Oversee participant referral, screening, assessment, diversion option, case management, release planning, and community reintegration processes to ensure continuity of care across justice system intercepts.
• →Monitors program performance through data analysis, performance metrics, outcome evaluation, and continuous quality improvement initiatives; prepare reports and recommendations for leadership.
• →Develop and oversee program budgets, contracts, grants, and resource allocations to ensure fiscal responsibility and compliance with funding requirements.
• →Represent the department on multidisciplinary committees, community coalitions, and stakeholder meetings; serves as the primary liaison for assigned program initiatives.
• →Develop and coordinates staff training and professional development to ensure competency in evidence-based practices, trauma-informed care, behavioral health, diversion strategies, safety protocols, reentry services and all other relevant and appropriate areas of focus.
• →Identifies opportunities for program innovation, operational efficiencies, and system improvements that enhance participant outcomes and reduce justice system involvement.
• →Ensure compliance with all federal, state, local, and county/departmental policies governing program operations, confidentiality, documentation, and participant rights.
• →Perform other related duties as assigned.

• Knowledge of the programs and service delivery mechanisms in assigned work area.
• Knowledge of the principles of supervision and organizing teams and workflow.
• Knowledge of and ability to plan and implement budgetary, purchasing and accounting practices and procedures.
• Ability to establish and maintain professional and effective working relationships with clients, court personnel, and community resources.
• Ability to coordinate and supervise the work of others; to plan and prioritize work; to think analytically; to exercise judgment and discretion in the application and interpretation of personnel policies and procedures.
• Ability to transfer knowledge to staff in such a way that it is accepted and utilized, to provide encouragement and support to staff in day-to-day activities.
• Ability to plan and direct fiscal, procurement and business services.
• Ability to plan and initiate administrative procedures and to evaluate the effectiveness of these procedures and the ability to interpret obscure regulations and place them into practical application.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.