Customer Experience Advocate

Own the experience. Make every interaction count.

Do you take pride in solving problems, keeping promises, and making life easier for customers? We’re looking for a Customer Experience Advocate who will take ownership of the customer journey from placing an order through delivery, invoicing, and payment.

You’ll be a trusted point of contact, working across teams to keep customers informed, resolve issues, and ensure a smooth order-to-cash experience. If you’re customer-centric, proactive, and willing to follow an issue through to resolution, we’d love to hear from you.

What you’ll do

• Own customer enquiries, orders, and concerns, providing clear, timely updates and following through on commitments.
• Coordinate with sales, operations, logistics, and finance to support accurate orders, reliable deliveries, and correct invoicing.
• Help customers resolve order changes, delivery delays, returns, billing queries, and payment discrepancies with care and urgency.
• Anticipate potential issues and communicate solutions before customers need to follow up.
• Maintain accurate customer records and document interactions in relevant systems.
• Represent the customer’s perspective internally, highlighting recurring challenges and recommending improvements.
• Contribute to service and performance goals while building lasting customer relationships.

What you’ll bring

• At least 3 years of experience in a customer service role.
• Strong verbal and written communication skills, with the ability to listen carefully, explain clearly, and adapt to different customers.
• A customer-first mindset and a strong sense of accountability; you take ownership and close the loop.
• Sound problem-solving skills and confidence managing competing priorities.
• Attention to detail when handling orders, customer information, and billing enquiries.
• A collaborative approach and the ability to stay calm and constructive in challenging situations.
• Confidence using business software and learning new systems.

An advantage: Exposure to ERP and CRM systems, or experience supporting order processing, logistics, invoicing, or the wider order-to-cash cycle.

What we offer

• A competitive salary package.
• Monthly performance incentives that recognise your contribution.
• The opportunity to make a meaningful difference to the customer experience and help improve how we work.

Ready to take ownership?

Apply with your CV and a short note describing a time you took ownership of a customer issue and followed it through to a successful outcome.

We welcome applications from people of all backgrounds. Please let us know if you need any adjustments during the recruitment process.