15d ago

Operations Manager

United States·Elkhartmid

OperationsOperations Manager

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Quick Summary

Key Responsibilities

Maximizes installation sales, installation fees and service fees through ensuring quality,

Technical Tools

OperationsOperations Manager

Camping World is seeking an Operations Manager for our growing team.

Responsibilities

~1 min read

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Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
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Supervises daily Service Department activities
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Supervises shop personnel providing support with technical installations
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Trains employees on new products and safety procedures
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Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
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Tracks monthly departmental results
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Reviews departmental budget with Service Manager to maximize installation sales and fees
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Assures productivity standards are met
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Provides "cradle to grave" customer service
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May answer phones and provide assistance
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Maintains a safe work area for customers and coworkers
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Performs other miscellaneous duties as assigned
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May cross train to perform other duties

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
Ability to communicate in a professional and tactful manner
Ability to prioritize work assignments & analyze and write reports
Ability to provide accurate and helpful information to customer
Ability to handle problems and facilitate successful outcomes
Willingness to accept additional tasks, duties and/or direction from management
Some supervisory experience preferred
Basic math skills
Comprehensive knowledge of product installation activities
Working knowledge of the activities, methods, procedures and policies of a Service Department environment
General knowledge of products, installation schedules, product prices and current sale items
Forklift experience/certification preferred or ability to be certified required
Valid Driver's License Required
May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
Exposure to heights and hazards related to working with electrical and welding equipment
Environmental conditions include heat, cold, humidity, noise, dust and wetness

What We Offer

~2 min read

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $60,000 - $90,000 or more. This is a variable pay role with uncapped variable pay.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.