Strategy and Operations

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OtherStrategy And Operations

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Overview

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology.

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OtherStrategy And Operations

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you.

We are looking for a Strategy & Operations powerhouse to join Candid. The team serves as Candid’s internal consulting and execution function, partnering with leaders across the organization to solve critical business challenges, improve operational performance, and scale key strategic initiatives.

This role is ideal for someone who enjoys tackling ambiguous problems, building alignment across teams, and driving solutions from idea to implementation. One month you may be improving partnership performance, the next you may be helping scale a new product line, optimize manufacturing operations, or lead a company-wide initiative. No two quarters look the same.

You will report directly to the Chief Strategy Officer and work closely with leaders across Product, Clinical, Operations, Manufacturing, Commercial, and Partnerships.

This role is remote and requires 30% travel, including international travel. We will accept candidates based in the United States and Canada.

What You’ll Do

Serve as an internal consultant and operator, identify, prioritize, and solve some of Candid’s most important business challenges
Lead special projects and strategic initiatives on behalf of executive leadership, driving alignment and execution across multiple teams
Own and scale partnership operations by working cross-functionally with internal and external stakeholders to ensure successful partnership performance and execution
Monitor partnership health and performance, identify operational bottlenecks, and develop scalable processes that support continued growth
Own key funnel metrics and business performance reporting for Candid’s product offerings
Partner with Product, Clinical, and Commercial teams to identify opportunities to improve conversion, adoption, retention, and overall funnel performance
Program manage key strategic initiatives supporting growth, including clinical product enhancements, AI-enabled workflow improvements, and operational scaling efforts
Drive cross-functional alignment across teams to ensure initiatives remain on track and deliver measurable business outcomes
Own and continuously improve key operational metrics across the Candid treatment journey and manufacturing to identify and implement process improvements within the customer journey, digital treatment planning and manufacturing workflows
Use data, experimentation, and operational rigor to measure impact and continuously optimize processes across the business

What You’ll Need

4–7 years of experience in strategy, management consulting, business operations, operations leadership, or a related field
Exceptional business judgment and problem-solving skills with a demonstrated ability to navigate ambiguity and drive results
Proven track record of leading complex cross-functional initiatives from strategy through execution
Strong analytical skills with experience using data to identify opportunities, influence decisions, and measure business impact
Demonstrated ability to leverage AI tools and automation to increase personal productivity, improve team effectiveness, and drive business outcomes
Experience using SQL, Looker, Tableau, Sigma, or similar analytical tools preferred
Excellent communication and stakeholder management skills, including experience influencing senior leaders and aligning teams around a common objective
Strong project and program management capabilities with an ability to manage multiple priorities simultaneously
Clear results orientation with a bias toward action and ownership
Demonstrated ability to build scalable processes and operational systems in fast-paced environments
Experience in healthcare, healthtech, SaaS, operations, or manufacturing environments is a plus
High intellectual curiosity and a willingness to dive deep into unfamiliar problems
Comfortable operating in dynamic environments where priorities evolve quickly
Willingness to travel up to 30%, including international travel

What We Offer

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✓Competitive compensation

✓Stock option plan to give our employees a direct stake in Candid’s success

✓Unlimited PTO to give our employees a little extra R&R when they need it

✓Work from home stipend

✓Comprehensive health coverage (medical, dental, vision) and generous parental leave

✓Significant discount on our customized treatment plans and aligners

✓You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning

Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more.
Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement.
Embrace Candor - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.
Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success.

Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about.

We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.