Senior Director, Retail Store Operations

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You are a leader who is energetic, collaborative, and has great communication. You thrive in a rapidly changing environment, drive results and have developed a best-in-class omni-support structure for a fashion/retail company. You are curious and have a passion for process and finding efficiencies.  You are a developer of talent and know how to build high performing teams.

• →Develop and lead the retail operations team by defining team strategy and project plans to execute initiatives.
• →Drive omni-channel strategy to deliver a seamless end-to-end customer experience that spans both online and stores and maximizes an omni culture.
• →Oversee effective and streamlined store communications while continuing to evolve and innovate our methods of communication.
• →Effectively manage retail workload planning in collaboration with all departments both within the brand and beyond.
• → Lead the store workforce management team to drive efficiencies in store scheduling, payroll forecasting, reporting and administration of census, commission & incentive programs.
• →Partner with corporate compensation department to create strategic compensation programs that align with growing omni-channel business.
• →Work closely with IT and digital teams to support store systems and technology to ensure the business is supported, efficient and innovative
• →Primary liaison between corporate overhead departments and stores to ensure that all information is communicated in a timely, consistent and brand appropriate manner. Escalating where necessary in support of our stores.
• →Oversee execution of real estate initiatives including store opening, expansion, relocation and closing processes.
• →Align with Learning and Development team to support training tools and new hire onboarding process to enhance customer experience and increase store productivity.
• →Oversee field operations team to drive field compliance of back of house standards through regular training and store visits.
• →Drive operational excellence in stores by creating consistent and efficient back of house standards across the entire store fleet.
• →Partner with finance department to leverage efficiencies and expenses.

• 10+ years of in store and/or retail operations experience, involving field operations, workforce management and communications
• Retail experience required
• Strong organizational, project management and time management skills to successfully implement strategic initiatives from initial idea through execution
• Strong quantitative, analytical skills with attention to detail and accuracy
• Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively

• Ability to work in a fast paced, dynamic environment and prioritize workload to manage multiple projects with strict deadlines
• Proven leadership ability, as well as strength in building internal partnerships
• Ability to think strategically and develop achievable long-term goals