Senior AI Program Manager Workplace Services

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We are seeking a highly motivated AI Program Manager to help lead execution of Workplace Services' AI strategy across both employee-facing and client-facing initiatives. You will partner closely with the Director of Workplace AI Strategy & Initiatives to turn AI strategy into action, drive cross-functional execution, build organizational momentum, and accelerate responsible AI adoption across the business.

You should be able to demonstrate passion for AI and have a continuous improvement mindset to drive improvements. You should be comfortable experimenting and building with AI tools and have an active interest in emerging AI capabilities. You should have a keen eye to understand existing processes and identify pain points or frictions.

• Drive execution and accountability across multiple AI initiatives. Ensure initiatives move from concept to delivery while maintaining alignment with strategic priorities
• Build and sustain strong partnerships across Workplace Services (e.g. Digital, Risk, L&D), AI strategy, technology, digital, risk, compliance, marketing and communications teams
• Influence without authority, navigate competing priorities, and build consensus across diverse stakeholder groups
• Drive accountability by proactively managing follow-ups, risks, dependencies, and action items
• Facilitate meetings and workshops that result in clear decisions, ownership, and next steps 

• Prepare broad AI program updates and communications for WS employees
• Support creation of executive presentations and leadership updates; e.g.  steering committee execution and materials
• Support creation of AI-specific client-facing materials and oversee process to answer client due diligence questions 

• Build and prioritize a pipeline of internal AI transformation opportunities based on business value, feasibility, risk, and strategic alignment
• Lead AI-enabled internal initiatives from concept and experimentation through implementation, scale, and sustained use
• Foster an AI-enabled culture through advocacy, education, and best-practice sharing
• Build and grow the Workplace Services AI Champion network.
• Partner with leaders to identify adoption opportunities and barriers

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

• 5+ years of program, project, or business management experience leading cross-functional initiatives
• Strong process improvement and business transformation skills
• AI fluency and real hands-on experience with building solutions with AI
• Ability to build relationships, create alignment, and drive commitments across diverse stakeholders
• Strong executive communication and presentation skills
• Demonstrated ability to navigate ambiguity and drive outcomes in a complex organization
• Experience facilitating meetings, workshops, and decision-making forums
• Strong organizational skills with a bias for action, ownership, and accountability

• Financial services experience

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