Director, AI Products & Solutions

ADL is the leading anti-hate organization in the world. Founded in 1913, its timeless mission is “to stop the defamation of the Jewish people and to secure justice and fair treatment to all.” Today, ADL continues to fight all forms of antisemitism and bias, using innovation and partnerships to drive impact. A global leader in combating antisemitism, countering extremism and battling bigotry wherever and whenever it happens, ADL works to protect democracy and ensure a just and inclusive society for all. 

The Director, AI Solutions will lead the development, management and continuous improvement of AI-powered tools that advance ADL’s mission and strengthen organizational effectiveness. This position will oversee public-facing AI solutions for constituents and external partners, develop experimental and cutting-edge prototypes, build and maintain a portfolio of internal AI tools and provide consultation and technical support to staff pursuing advanced or custom AI applications. 

The Director will work closely with teams across ADL to translate programmatic needs into practical, responsible and effective AI solutions. This role combines product ownership, hands-on solution development, experimentation, platform administration and cross-functional partnership. The ideal candidate is both technically adept and deeply interested in how emerging technologies can help ADL protect, advocate and educate more effectively. 

• Own the management, maintenance and continuous improvement of public-facing AI tools, including ADL’s Incident Response Assistant and K-12 Educator Assistant. 
• Serve as product manager and oversee user feedback, content, configurations, integrations and platform performance. 
• Partner with program teams and subject matter experts to ensure tools are accurate, useful, accessible and aligned with ADL’s mission. 
• Establish processes for testing, quality assurance, issue resolution, updates and responsible governance. 

• Lead an experimental portfolio of AI prototypes and proofs of concept that advance ADL’s mission and organizational effectiveness. 
• Explore emerging capabilities including agentic AI and automation, multi-agent systems, computer-use agents, AI-assisted software development, multimodal applications, and more. 
• Rapidly design, build and test internal- and external-facing tools, assessing feasibility, risk, user value and potential for scale. 
• Track and communicate results, lessons learned and recommendations for next steps. 
• Stay on top of the latest AI developments to push the thinking of how new capabilities might be harnessed to support ADL’s mission 

• Partner with teams across ADL to develop, maintain and improve AI tools to support business needs 
• Translate needs and user feedback into clear product requirements, improvements and new capabilities, working quickly and nimbly to implement it  
• Deeply understand existing ADL AI platforms, including Cassidy AI and Claude 
• Support teams in refining prompts, knowledge sources, tool actions and other elements of AI-powered applications. 

• Provide consultation and hands-on support to staff pursuing advanced or custom AI solutions. 
• Advise on platforms, solution design, prompts, workflows, knowledge sources, integrations, testing and deployment. 

This job description provides a general overview of the role and its key responsibilities. It is not an exhaustive list of all duties, and ADL reserves the right to assign additional tasks as needed. 

• Demonstrated experience building, deploying, managing or improving AI-powered applications, agents, automations or related digital products. 
• Experience serving as a product owner or functional lead for technology solutions, including gathering requirements, prioritizing enhancements, managing stakeholders and measuring performance. 
• Hands-on experience with: 
  • APIs and frameworks for LLM integration 
  • AI agents and assistants, including prompt engineering, tool use, workflows and guardrails 
  • Retrieval-augmented generation, knowledge bases and content or data integrations 
  • No-code and low-code platforms for developing applications and automating business processes 
  • Programming languages such as Python and/or JavaScript 
• Experience managing production tools, including troubleshooting, testing, quality assurance, release management and ongoing maintenance. 
• Ability to rapidly prototype and evaluate new technologies, platforms and development approaches. 
• Basic understanding of software development and DevOps concepts, including Git, version control and CI/CD practices. 
• Experience working with Salesforce or comparable enterprise platforms preferred. 
• Strong project management, documentation and organizational skills. 
• Ability to collaborate effectively with technical and non-technical stakeholders and external vendors. 

• Curious, creative and energized by emerging technology and its potential to advance ADL’s mission. 
• Balances experimentation with sound judgment, reliability and attention to risk. 
• Approaches problems with a solutions mindset and a strong orientation toward delivery. 
• Able to move comfortably between strategic planning, hands-on building and day-to-day product management. 
• Communicates clearly and translates technical work into plain language and practical value. 
• Builds trust with program teams and respects subject matter expertise. 
• Comfortable working independently and collaboratively in a fast-paced, evolving environment. 
• Organized, adaptable and able to manage multiple priorities. 
• Willing to roll up sleeves and work through the details required to make solutions effective. 
• Demonstrates a shared commitment to diversity, equity and inclusion and is energized by ADL’s mission and work. 

• The ideal candidate has significant demonstrable experience in AI solutions, product management, software development, data, business process improvement, technology strategy or a related field. 
• Experience managing production AI tools and developing prototypes that progressed to scaled adoption is strongly preferred. 
• Experience working in a mission-driven, nonprofit, education, advocacy or public-service environment is a plus. 

• Bachelor’s degree in Computer Science, Data Science, Information Systems, Engineering or a related field, or equivalent experience.  

• ADL is a hybrid environment, this role will require 3 days in person.