Operations Manager

Germany·Berlinmid

OperationsOtherOperations ManagerOperations Associate

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Overview

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.

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OperationsOtherOperations ManagerOperations Associate

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.

We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.

You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.

We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.

We hope that's you.

About the Role

~1 min read

This is an operations-first role in a fast-growing digital healthcare company. As our patient base in Germany continues to scale, we need to make sure the operational engine behind the patient experience scales with it. As an Operations Manager, you’ll help run and improve the processes that keep our German business moving — solving day-to-day operational challenges while helping build better, more scalable ways of working. You’ll work across Patient Experience, Product, Tech, Growth, and other teams, with support and direction from your manager. This is a hands-on role for someone who enjoys solving problems, working with data, improving processes, and turning ambiguity into action.

Responsibilities

~1 min read

Keep our operations running smoothly

→Own and maintain key day-to-day operational processes across the German business
→Troubleshoot issues across areas such as payments, orders, invoices, discounts, verification, referrals, and patient communications
→Fix problems as they arise while identifying opportunities to make our processes more reliable and efficient

Improve the patient experience

→Use patient feedback and recurring issues to understand where we can create a better experience
→Help turn patient pain points into practical improvements across our processes and journeys
→Support areas such as Trustpilot and referrals, improving how we engage with and learn from our patients

Use data to drive decisions

→Track key operational metrics and investigate where performance is changing or falling short
→Use data to understand the scale and root cause of operational problems
→Turn analysis into practical actions and improvements

Deliver operational initiatives

→Support and deliver projects that improve the performance of our German operations
→Help test and implement new processes, workflows, and ways of working
→Take ownership of defined initiatives from planning through to execution, with support from your manager

3–5 years of experience in operations, consulting, startups, marketplaces, digital health, or another fast-moving environment
Strong problem-solving skills and comfortable getting into the details to understand why something isn’t working
Confident working with data, KPIs, and spreadsheets; SQL experience is a plus
Organised and able to manage multiple priorities while following through on the details
Comfortable working in an ambiguous, fast-changing environment
Strong attention to detail and able to balance speed with accuracy
Proactive, practical, and motivated by making things work better
Fluent in English, preferably German too, both written and spoken

Experience in healthcare, consumer technology, marketplaces, or high-growth businesses is a plus, but not essential.